never never NEVER have a family member put here in hospice care. The staff do not listen or understand what hospice care means. The director Shawn will nod like he cares and then tell you he's too busy to take care of the problem. My grandmother would be better off at home with US taking care of her because WE listen to her yell and know when she's in pain and are not afraid to give the breakthru pain medication that's been ordered for her when she needs it. The staff this past day have been atrocious and even slammed the door in my mom's face. Maybe one day someone will sue them out of business and the world will be a better place.

My mother-in-law is currently at NHC in Oak Ridge, and she is getting very good care. I have noticed that mornings are more lively, and that might be a good time to make a first visit to check it out. All staff have been very friendly and caring with her (and us!).

If I could rate them a 0, I would. While most the staff was wonderful, one staff member was extremely rude, mocking, and aggressive when questions were asked about procedures, medication, and food deliveries. Going so far as to ask in a very unprofessional tone "Do you have a medical degree?" to which I responded, "No, that is why I'm asking these questions." And once resolved, wouldn't let it go, had to involve other people in the mix. When asked if I should take my business elsewhere because they seemed uncomfortable with asking basic questions, was told no, they already had orders, but they cancelled them the second I walked out of the door to pick up my grandmother to take her to the facility. Unprofessional and rude.

One of my family friends was a resident at NHC Oak Ridge and I must say that it is a really nice place for the patients. The staff took great care of the residents and there were several activities that were offered for them to participate in if they were able to do so. One issue that our friend had was the placement of his NG Tube because they had problems getting it in his stomach properly. They did always notice this problem before it became a serious threat to his health, however. Overall, I would definately advise people that NHC Oak Ridge is a good nursing home.