Both I and my son’s wife have found it all but impossible to speak with anyone at the facility. Neither the nurses, or social worker or administrator will answer their phones or return calls.

This place is beyond sad. I would not send my dog here. The nurses do not care for your family member only the check they recieve. The food is horrible I am sure it is leftovers. Everyday I order my mom something to eat because the sight of the food was unplesant and smells bad. Just please do not send noone you love here, YOU will regret is everyday of your life. Lucky i had to pick a star, because tis place need to rated a negative 100. The broad need to come in unexpected and see the uncondition of this place and how they treat the residents, the same people that pays thier bills day to day week to week month to month

The government need to come in and access the worth of sending patients to thr Covington Pike location. Patient care is not at the top of their list. Patients are pushed in hallways and left. No one is available at the desk for assistance because they are always on smoke break. Supervisor convinvently in meetings and never come to see what the family concerns are. Patients not turned every two hours per doctor orders. Air conditioning unit not repaired and patient without air. I have video and photos.

The staff takes great care of my uncle compared to other facilities he has been in. He is always clean and well taken care of. The staff is very helpful and address all concerns promptly. They go on field trips.

The facility is poorly managed, multiple cliques, no balance of fairness or competency in the facility. i.e. Multiple residents with pegtubes/feeding tubes that are unable to eat but remain cognitive, are paired with roommates who are able to eat. So imagine you are aware but cannot eat but can SMELL & SEE the other person eating?? as you sit there starving for food. Most of these residents do not receive regular visits so management can get away with it. How would you feel if your loved one had a stroke & 96% non verbal but is in a room with a patient that yells and screams all day, & your loved one cant protest b/c they are not verbal. How about being awaken at 630 am to LOUD horrible noise every morning look at unit 3 & 5, the noise from the carts are inhumane. there is no hot water in the kitchen to wash the dishes. the food is a child's portion and the residents wait endlessly to receive their meals. check on the weekend. 3 people at a table and 1 may wait hungry for 40mins while they watch the others. A residents family member has to be followed around with an armed guard each time they visit to protect the staff. The facility is unorganized and unsafe, wkend supervision is rudimentary, and the administrator has to be present 7days a week and still no organization. False customer service to maintain funds. Please keep your families away from this facility. It is the only facility in the state that does not require a drug screen for new employees "Wonder why".

I wrote this review to tell others about the wonderful experience I had at Spring Gate my family was on vacation when a member of our family became very ill and we had to find someplace there to give care to them for several weeks... this was a very stressful situation for us because we live several hundred miles away and would be dealing with this for the next six to seven weeks... after reviewing several facilities our choice became clear and we selected spring gate for the care of our loved one. I just wanted to take the time to thank the staff of caregivers for the wonderful job they did for our family

Spring Gate is in bad shape - place needs remodeled. It's old and it smells badly. It's managed poorly, nearly impossible to co-ordinate issues one may have that need resolved. I would avoid Spring Gate and go elsewhere.

I received exceptional care while I was at Spring Gate. The place was clean, and did not have the dank and musty smell of other facilities I’ve visited. I was impressed with the nursing staff and the PT,s and OT,s I would recommend this facility to anyone needing care.

Spring Gate showed us a private room and a room with double occupancy with curtain in between. They showed us all the facilities. It was very nice and very secure. There was no way for the folks to get out, so it was very nice. They did have a physical therapist and nurses on staff. The place was nice, clean, and well kept, and their staff was very friendly.

My sister is a patient at Spring Gate. She recently lost part of a leg and is there for rehab. Last week she was asleep when her meal came, and it was cold when she woke up. When she asked someone to heat it up, she was refused. That shows a lack of common decency. It's not like she can get up and heat it up herself.

Spring Gate smells terrible. The condition of the facility is average, not nice, but not bad as far as its overall appearance. It just stinks. The people were as nice as they could be, but they were extremely disorganized, and I don't think they knew what they were doing. My father contracted C. diff in the facility, and they'd continue to clean up after him, but they never really provided care and that's what he died from. They should be more organized with their plan of care.