My mother was in rehab at Signature HealthCARE of Primacy for six weeks. Everybody was very nice and very accommodating. I didn't have any issues with anything. She was taken care of. They always kept me informed on what's going on, her treatments or medications, and even her activities. She was in a semi-private room. It had two living areas, two TVs, two dressers, and two closets. They kept it clean and sanitized. They were strict about COVID restrictions and masks. Her insurance and Medicare took care of everything. They took her to doctors' appointments. I would recommend that facility.

My sister moved to Signature HealthCARE of Primacy a month ago. They were friendly and all, but you just can't see anything. Because of the virus, I guess we had to see residents there through the window from outside. Sometimes we have to talk to them out in the rain. We can't even go into the building. It was a rehab, but it's transitioning now to a nursing facility. Yesterday, we got a chance to see my sister for the first time. They obviously stick to their COVID rules; they're really strict with that, so you just can't do anything. Right now, she has a bedsore. She's in long-term care and sometimes it seems like they don't quite understand her or maybe I don't understand. She doesn't get to eat. She's being fed with a tube. I think they probably have activities, but she just gets therapy now. The facility looks average, but it looks clean. The hospital is around the corner; it's on the same street.

I was in Signature HealthCARE of Primacy for 18 months. They're very good. The staff members were very nice, very friendly, and easy to get along with. My room was kept very clean. Food was good. They had everything you could want to do.