Every time we came in, people were polite to us and helped us out. They were great, but the first thing that hit you when you came in the door was the smell! It is indescribable. It smelled like green beans, a little like a squeaky disinfectant smell, and urine and feces. People seemed taken care of alright, although I do remember one instance where an old man in a wheelchair, seemingly unattended, kept trying to talk to me from the hallway. He seemed very senile and very much out of it. I was waiting for someone to come by and help him back to his room, but no one did. In general, I do find these homes slightly depressing - this one just didn't stand out to me as being any better. Yes, the home took care of the people's needs for food, water, cleanliness, and comfort in general and kept those up to standards, but again, it was not very happy feely there.