My mom is at NHC Place at Cool Springs, and they have a caring staff. The facility is clean and well run too. They have a TV, a garden outside, a recreation room, a dining room, as well as a hair salon. The only activity I have seen is they do art class and exercise class. They have well-trained staff, so that makes it worthwhile.

NHC Place at Cool Springs is very nice, and the location was wonderful. The people were very nice. They have a rehab and also long-term facility. The rooms were larger than we thought they would be. The staff was very kind, warm, outgoing, and caring about the patients, but it was kind of depressing. A lot of the patients are Alzheimer's patients. The staff tries to keep the patients engaged in activities. The place itself is beautiful, like walking into a hotel. We ate lunch there, and it was fine. They had a nice dining room where you can have guests join you for meals.

My parents lived at NHC for over 7 years. Through the years there were good and bad or disappointing things that happened. They started out on the Assisted Living side. Yes, it is clean and pretty, but clean and pretty does not feed you or take care of your needs. NHC is consistently understaffed. So, if you have a parent that cannot speak or transfer themselves from chair to bed etc... they will wait and wait to be changed or helped. The food is less than average. It is never fresh, and always frozen and never is there fresh fruit in season. The activities on the Assisted side are usually done very well. Regarding the Rehab section, we have had varying degrees of service. Service varied from good to almost killed my father had I not shown up in time to have him transported to the hospital, due to not being checked on. So, if you go there or your loved one is there, YOU need to be present TOO. YOU need to make sure they are being taken care of as they are supposed to because you cannot count on everyone doing their job, or having the time to do it. Yes, there are good people there, yes there are well intentioned people there, but if you are understaffed and overworked, patient care suffers. The cost of a single efficiency room is $4,500 per month (2017) minimum (on assisted side) and the cost of a single room in continuing care is a minimum of $8,500 per month (2017). One would think this would provide adequate care. It does not guarantee anything.

We had a good experience at NHC Place at Cool Springs, and we did not really have any major complaints at all. They had several very competent staff there. The physical therapy was good. I would recommend this facility. It is our favorite in the area.

My Mother has been a resident in the memory care unit for about three years. At first, I was pleased with her care and staff. However, after numerous visits over time, I am disappointed in the staff turnover from nurses to techs in the memory care unit. They seem to be very friendly, but I see safety as an issue. The way the unit is designed is not beneficial to the patients. There seems to be not enough staffing for the patients needs. Many falls are taking place and not enough attention to detail. My mother is ambulatory and walks. They do dress her daily and mostly she is out of bed, feeding herself but I see little interaction with her because other residents seem to have greater needs. I attribute this to staffing. I would like to move her to a smaller facility for her safety and more personable care. On a positive note, they have made some director changes recently and their social worker is awesome! This nurse is trying to have patience and praying for speedy changes!!!

They brought my father-in-law here in NHC for rehab. The rehab part was very nice and very good. We received very good care in this facility. The rooms and the sanitation at the rehab were very nice. The staff was all very good. It is located at a good location.

My husband was at NHC for a little over a month. I really like the facility because they treated him really, really well. He had a lot of physical and occupational therapy and he is doing very well now. Everything seemed very, very clean and it's a very busy place -- I was amazed.

We had my mom at NHC Place for therapy. I could not afford to keep her there because it was about $9,000 a month. But that is by far the best place I have ever been in. It looks like a hotel, and it's clean. I never met one staff who wasn't on top of things. They had so many activities there. They read the newspaper to them in the morning. It's like in a community center, and there's something going on everywhere. My mother does not want to go around strangers, but every morning she would come out for them to read the papers. She absolutely loved it. I'm happy with where she is right now, and Franklin is a long way from where I am, but I knew I could lie down and sleep at night because I knew those people were treating her better than I could. It's unreal how many patients they have, and they have every kind of rehab facility that you could imagine. They did wonders with her. If anybody has a parent, and Medicare will pay 100% of days of therapy, and they're anywhere around Franklin, that's where they need to go. I drove about 60 miles to put my mother there. But it was wonderful! Everything is included, and they have no added on charges. I'd give them 20 stars if I could. I never saw anything out of place, not even a magazine. They have a library where they can go and get books. You can ask them anything, you can call and whoever answers the phone will tell you what's going on. Mom was there for about a month. It's huge. I thought she'd be lost, and she'll fall through the cracks. But no, they put them in small groups, and they watch them like hawks. They have a big area, and the center of it is where all the activities are done. They can walk all the way around; they have so much room, but they can't get lost.

We loved NHC, and the food was fabulous. My dad was there for rehab. My dad wanted to move there, but the only room available was shared. The people there were lovely. They put my dad up and running in three weeks.

I was a former resident at NHC Place and it was fine. I was there for about three weeks and the facility is clean. They have a regular hospital room. The food was good.