The rooms are large with large windows. The occupational and physical therapy people are great. Sabine and Christine ❤️ A few of the aids are great Von was exceptional. For the most part the aids were robotic. Never a hello, how are you today, NEVER address you by your name tho it is written in big letters on your door. I have been here 2 weeks and it is like a bad sit com. Someone walks in on bath days and ask me do I want a shower and I give them a very enthusiastic YES! Then they say oh well can’t do it now we will do it after dinner and of course they never come back after dinner. It is like a bad joke. I have had one shower in 2 weeks and one shampoo . As for housekeeping there is crumbs and dirt all over the floors. Don’t understand why they have not been written up by the health department. There are basically 3 kinds of aids, nurses, therapists here. Some are just great and I look foreword to seeing them, the robotic ones who come in don’t say a word deliver or pick up and leave. (These are the vast majority) And then the just plain nasty ones. These are in the minority but do not belong in health care. They need to find a job where they do not have to interact with any other humans. The middle group needs better training and the first group needs recognition. This facility does not offer any activities and try and keep you isolated snd in your room as much as possible. Bottom line is it’s not horrible but there has to be better alternatives .

Concordia of the South Hills is very clean and accommodating, and my friend likes the food and the people. The staff-members are quick to respond when called, friendly, and helpful. Other than a very good physical therapy facility, they also have activities for the residents.

Spent 3 weeks there. Found the nurses were not very knowledgeable and were not skilled at giving shots or inserting PICC lines. I still have black and blue marks on me from the shots.. They left medications on the bed tray and didn't make sure I took them. The only ID I had was my name on the door. I had no wrist band for anyone to identify me. When I asked about it I was told the band wasn't necessary. I was not told when I got there that you had to ask to see the doctor. If you didn't ask for him, you never got to see him and there was no one to check on my condition or able to answer questions. When I did see the doctor, he was not a very caring person that you would like a doctor to be. He always gave the impression that he didn't want to be bothered with my problems. Every day I had to ask for a wash cloth and towel to clean my incision . Once I was told to use the paper towels.. I also had to ask for ice water and several times was told the ice machine was broke. The social workers were not friendly at all. They also gave the impression that they didn't want to be bothered. I was told that when I was discharged, I would receive a list of medications and orders. They never did that and on the day when I left, I had to have a nurse give me a list of my medications because the social workers were both off that day. They did not do what they told me they would do. There are too many other complaints that I'm still trying to forget. It was not a good experience.

My mother was a healthy, clear thinking, mobile individual when she cracked her pelvis. She was sent from the emergency room to Concordia of the south hills. I thought we hit the jackpot when we arrived as it looks like a grand hotel. My mom was put on Oxycontin which took her appetite away and made her nauseous. She stopped eating. Instead of changing to another another pain med. they added nausea medication. But she began to get weak. There was no one there to monitor my mother as she declined. She became constipated with no resolution. She began to have fevers which when mentioned she was given Tylenol instead of an investigation as to why. This facility has a nursing staff, physicians assistant and a team of three doctors, yet in their care I was watching my mother's steady decline because of unresolved complications. One day I went into my mother's room and she was delirious. I notified the P.A. who just happened to be there that day and tests were ordered. We didn't get the results from the urin for four or five days. Every day we asked for help as my mother became sicker and sicker. No one came to us or her and said the results are back and she has a UTI, they went in handed her the antibiotic with no explanation and left the room. I give their nursing staff a big red F. Though my mother had been having fevers even after starting her on an antibiotic we asked them to take her temperature and it was 102. I tried calling the nurses station to have the doctor on call please call me, they said it doesn't work that way, I was passed on to the supervisor, she said I can pass on your question ( I didn't have a question, I needed help!!!) She said, I can't guarantee they will call. They say on their recorded message that they want their patients to thrive but my mother was declining every day, I was watching and crying out for help and she continually worsened. I got a hold of the doctor but no one arrived to help us. After being there almost a full three weeks feeling like by now she needs fluids, an I.v., she now is having back pain. We called the nurse and she came in and declared her lungs were clear. My mother was due to be released the next day! How could I take her home in this condition?! Out of shear desperation and exasperation I said, that's it! Call an ambulance and take us to the hospital. They found she not only had a UTI she had PNUEMONIA! Imagine her condition and it all happened at Concordia. The nurses at Concordia don't talk to you. They don't want you to call them, you get one word answers, they don't inform the family they don't even want you to approach the nurses station. My mother could have died from these complications. She was admitted to the hospital. If problems and complications arise at Concordia, unless the family sees it, the nursing staff is void, no one is there to track the daily decline of a patient. All they do is dispense medication. I would NEVER go back there. The physical therapy was great. The aids, even the cleaning staff, were wonderful but they can save you when complications arise. I was there every day, sometimes from morning to night. It takes time to realize that your loved one is in an emergency situation and the facility is not going to save her. Pity the individuals who have no family or someone to advocate for them.

Concordia of the South Hills was not communicative and not responsive to our requests. Out of the blue, they said that my mother was wandering and that was happening for 4 or 5 months, but nobody told us. They did not give us the opportunity to resolve it. It was just not a good place. I would be there for 4 or 5 hours, and nobody came to check on my mother.

My mom had a wonderful stay at Concordia of the South Hills. All of the staff was remarkable, attentive and helpful. The atmosphere was very welcoming and friendly. As an added amenity, the food was delicious. I would highly recommend this facility for wonderful care for any of your loved ones.

We thought the facility and rooms were nice/clean at Concordia South Hills. We also felt the physical therapist was exceptional, but the occupational and speech therapist not so good. They were aloof and abrupt.. The facility was always short staffed. Never enough CNA's or nurses which led to inadequate care. The staff was also indifferent and never smiled. They did not address the residents by name or even attempt to talk to them in a personal manner. The staff paid more attention to their phones than the residents. One aid even wore earbuds during work! Not sure how she communicated with the residents with those in her ears.

I was visiting someone who was ill at Concordia of the South Hills. The place was very well managed and clean. The staff looked great. They showed me where the room was, and everything was fine. The rooms were very nice and clean. It seemed to be adequate for the patient.

What an amazing facility! The staff was so helpful and caring. The residents spoke so highly of their caretakers. Their smiles said it all! It is so comforting knowing there is a caring facility available in the near future for my mom and dad.

We like everything about Concordia Of The South Hills. We are impressed with their health care facility, the nursing home that's part of it. The staff is very nice. Their rooms are very nice. They do have activities there including happy hours. It is a good place to live.

In my experience, this was one of the nicest providers we had, though there is always some downfall to assisted living care. The staff was helpful enough, and generally was responsive to my grandmother's needs. They even packed up all of her things when she got sent back to the hospital and stored them in the back room so we could go and pick them up later. On the downside, they didn't always alert us when something happened - which was annoying because my mother is a registered nurse and would have been able to comprehend and in fact assist in the situation. The facility was also nice - the room was very homey, and it was also a single, which was very important to my grandmother. Unfortunately, my grandmother did not get to partake in many of the amenities as she was too sick, but I believe there were an ample amount of offerings, such as personal hairdresser and fun activities. I believe she would have enjoyed them if she were feeling better.