Mom was at Ware Presbyterian Village for rehab and we were not pleased with the care staff. There was really nothing about it that was a good experience. I thought they were very understaffed. She had fallen twice in their care. The meals were cold. It's a beautiful facility, but I don't think they cleaned it enough (I think that was because of staffing issues, too).

My mother died from exposure to Covid fr staff as family was not to visit. I wasn’t told she tested positive despite ring on phone with nurses and director of nursing day she was sent to red zone. Her belongings were strewn in trash bags across floor of another resident’s room . Many of her prized belongings were never given to me. I was on campus couple months ago and was blown away by the expansion of the property- apartments, carriage houses etc… all beautiful buildings. Then I saw the dilapidated Health Center. Felt like residents there don’t warrant nice surroundings and dining room looks spartan. An outside area has a tent that has holes on it and is falling apart. There are big trash commercial containers for residents to see as well as flammable tank. Food used to be fantastic back in ‘08 years. During unending quarantine, was fun and vibrant in the great room. Since renovations were done, great room is not used. Residents needs were not taken into consideration. But it looked fresh and impracticable. Staffing is a constant concern and around 2018-2020 so much turnover in upper management. No consistent leadership as there was 10 years ago. It’s very disconcerting how a wonderful place caring for seniors has deteriorated this much over the years.

The care was good but do not expect to get all belongings returned to you when the resident passes. We were not allowed to get my Mother's belongs at her time of death. Due to Covid19 we were not allowed in her room. A month later boxes were given to us. My mother's name was on her belongings. A crocheted afghan I made for my mother many years ago which can never be replaced was kept along with her electric lift chair, regular walker and a walker with wheels. When questioned the answer was they did not know what happened to them so we would not be able to get them back. My advise is to remove any thing you want returned before your loved one passes away.