My brother has moved into Hillside Manor Personal Care Home. So far, so good. I have no complaints so far. The staff is very nice, very helpful, and very knowledgeable. The rooms are very nice. They have different types. They have a room for one and two people, and they have the suites, which are a little bigger. My brother has no complaints about the food. They have different activities every day. The atmosphere is good. I haven't had any problems with the staff.

I am sure there are some caring staff members at this facility. However, it lacks the organization and attention to detail that one would expect from a personal care home. As someone who is a manager and creates schedules, I found it to be less than satisfactory in the areas of follow through, consistency and informing staff members. I would not recommend this facility.

All the way around... very pleased with the care, treatment & attention my mother receives.

My grandmother was placed in the Memory Care unit for 6 months. Staff was uncaring and unresponsive to residents. Food trays were placed on the table, but staff didn't assist elderly dementia patients with any assistance. My gram lost 50 lbs there. Patients were going outside, alarms ringing and staff didn't respond. 65 yr old Amy M. walked outdoors and was struck and killed by a vehicle at 6:30 am. Facility is cheap...you get what you pay for. Horrible place.

My mother stayed here for approximately one year. At first the care was to an acceptable level and things seem to be ok. However after six months this quickly deteriorated and the response of the staff became unacceptable. After she was found several times lying in her own urine and fecces we took the decision to move her. The worst pat is the owner who just doesn’t care and is only interested in hos money. Eight months after moving her and after she had passed away he came back with a demand for payment as we had not given the required notice period. Absolutely sickening behaviour. I would not recommend this facility to anyone who wants to see their loved ones looked after

The people at Hillside Manor are very nice, and my parents are well taken care of. It's completely different from where they were, and it's excellent. They just had a beautiful Christmas party with food laid out for all of them and games. They have church all the time. The place is spotless, and my dad's and stepmother's room is well maintained and clean. The staff does their job but not as good as we want. They're fair and get by. They described everything to the T to me when I moved my parents in there, went every individual paperwork, and didn't pull any punches.

The staff was nice and welcoming. The room was a private room with a bath and a microwave. The dining room is nice and spacious. They have bingo and church but their organization must be improved. The nurses are caring and the place is secured.