Please do not choose this facility especially is the "representative" comes to the hospital room with a sales pitch. That's exactly what it is, sales for a profit organization. Lack of communication on every level at the organization. Lack of sufficient or trained staff. Many times no hot water for bathing. My mother is consistently dehydrated from lack of water, food is late, no menu options or menu, never received her medication on a schedule, clothing worn by others, etc. This was before the Covid-19. She is there for rehab after emergency surgery at the end of last year. At this rate, lack of consistent therapy and basic care, she may never leave well or the alternative. Rooms are crowded and dirty. Many rooms originally for one resident, not two. If you care for your loved one, don't send them here.

My brother is a patient and we are trying to move him to another facility. The staff is rude, uneducated and uncaring. They do the bare minimum. We've arrived to find my brother soiled and dirty. They don't regularly clean him to include brushing teeth, clipping nails, cutting hair, etc. Rehabilitation services are a joke. The only person that has taken any time is the speech therapist. You have care meetings and no one can give you answers, they lie, and make promises that aren't fulfilled. He lays in bed all day. No one moves him, works with him, helps him eat or drink, dresses him. It's a horrible place.

My mom is at The Commons at Squirrel Hill and I am not happy with this facility. They are not attentive at all. They are set on their schedule and not on mom's schedule in regards to bowel movement and water. There is no interaction or whatsoever. They give meds to my mom even if she hasn’t eaten her breakfast. They are saying she has a good appetite, but no one knows whether or not she ate her breakfast. Her breakfast may consist of a bowl of Rice Krispies, a doughnut and a fourth of a cup of juice. I think their staff needs to be skilled with dementia or Alzheimer's because they are not. When we first got there, they were very cordial and the care was right on, but there is no follow up on it.

The place was attractive. It was cheerful and friendly, but it was a little noisy. The people were nice, but I don't think they had enough staff so they should add more staff and give their patients more attention. When my father was there, they took too long to change the bed that he ended up with a bed sore so bad that he had to be sent to a hospital where we was diagnosed to have ecoli and urinary tract infection.