My Father recently stayed here, it is now called North Hills Health and Rehab and it is run by Promedica and Genesis. His experience was amazing. Food was good, not great, but he didn't complain (which is impressive for him!) The care of the staff was exceptional. Lauren the Social worker was amazing. She was responsive and always willing to help jump in and solve any problem he might of had (like insisting on different pants or having a 'guest' helped out of his room) The PT and OT team were caring and pushed my dad to do his best. They were honest about expectations and caring in their delivery of less than ideal news. They helped us get set up with the care he needed long term and were proactive in his needs over reactive to issues arising. My dad had been in and out of several facilities from September 22 due to changing needs and this was our best experience to date. (multiple hospital stays and a stay at the Vincentian, which was great, and St. Johns in Mars, which was not. My dad did not take advantage of many of the amenities available due to his health, but I saw that they had a list of things always going on had he wanted to join in the fun. The facility was always clean, and smelled good considering the situations of many of the patients. Everyone we encountered was amazing. We took my young children in to visit their Pap multiple times and always had a good experience having them in the building.

As a former resident with CHF, I was sent there by Mercy Hosp. The rehab services were things I could have done on my own and the food service was unprofessional. I received chopped cups, greasy flatware to the point I had refused to eat. My complaint about not getting meds on time, staff members w/ attitudes and a chip on their shoulder, dirty flatware and nor having anything done to follow up on breathing, kidney function and oxygen levels fell on death ears. When I decided to leave after 3 days, certain staff members tried getting me to stay, saying you have a sick heart and you're to be here for 2 wks. Whenever I would ask what they were doing for my sick heart, I got no response. I was refused rehab on the day I was 6o leave as well as oxygen to take home People would look at me with frowns on their faces and basically didn't want anything to do with me anymore. On the day I was to leave, I had adv admin that my ride was coming from a distance that was around 4pm. I was told of they were not there by 5 I would need to catch bus home I hadn't even signed and discharge papers at this point. Unfortunately, I have a 108 year old great grandmother st this location. On the day I had decided to leave, approx 9 fifferent people were in and out of my room trying to get me to say. Even my phys therapist had gave me a mean look when he saw me.

A loved one is at Manorcare Health Services-North Hills. She is not getting treatment over there at all. She is pretty smart and aware of what's happening, but they are not rehabbing her. She was capable to walk and go to the bathroom before she moved to that facility. Now, they are just dumping her right there and they are not helping her out. We are not able to see what is going on over there because she's complaining that she's getting abused, and they're not even allowing us to leave Alexa or any device that will enable us to monitor how they're treating her. It's nursing 24 hours, but the quality of the treatment is not. The room is awful; I see it because we go behind the window. I understand the COVID situation, but that doesn't mean that she has to be treated like an animal behind the glass. We go behind the glass and I'm screaming to talk to her from outdoor. The quality of the room or accommodation over there is not good. I was inside one time, I made an appointment to visit with her, and I was not really impressed at all. She also complains about the food. They do nothing, so if she is bored, she just hangs around the aisle on the corridors. It's not a pleasant place. What is the reason that they do not want you to have a device like Alexa or a camera to be able to communicate with your loved one? They're hiding things from people. They don't want us to see how she's being treated, and there's no way for us to find out; that's very upsetting.

Just awesome all around

When mom neared death and the family needed a place to gather, Manorcare was wonderful. Their visitation policy was generous, and worked well with our large family. We were able to visit with mom and let their capable staff do the care we were no longer able to do.

My mom was at Manorcare and the rehab people were really good. The rooms were very good. The food was good and my mom liked it. the only problem I had was I had to stay with my mother the whole time because they wouldn't put rails up. We asked them but they wouldn't do it.

If it wasn't for Manor care I would not be home the staff was great sure there were bumps along the way but thats to be expected when you go to a place for rehab pt were wonderful and it was great the food was ok but there were times not so good it's what you like or dislike I very happy to be home and if it wasn't for Manor care I wouldn't be home thank you manor care your the best

My grandfather was treated horribly and so was our family. One nurse refused to give us information on what medicine he was taking and rolled her eyes at us. They are extremely unresponsive and ignore requests. I witnessed a patient fall out of their wheelchair and was ignored by the staff. My grandfather claims that he was he was wheeling around in his wheelchair asking the nurses for water but thy refused to talk to him. Do not ever go here.

PT/OT are outstanding BUT they are clearly short-staffed in the nursing area.. Nurse assistants can't answer call bells fast enough because they're short-staffed so patients like my dad had almost no choice but to go to the bathroom in their brief. Very demeaning. Nurses running around looking confused and frazzled. Other patients wheeling or walking up to nurses pleading for their pain meds and some nurses overheard saying "You'll get it when i get to you." or rolling their eyes like the patients are junkies. Had a unit manager who talk down to me with my concerns, like it was my family's fault. Very mismanaged facility. They only seem concerned with MONEY.

Aides won't answer call lights just sit on phones. Wanted to meet with administrator she refused. Saw her later chewing out a staff member in front of other staff. If you treat your staff that way how can I expect you to treat my loved one any better?

Manor Care’s rehab was OK, but the locked memory care unit was horrific. It was just like a lower floor, and it was honestly like a dungeon. The person who gave us the tour was a nurse up on the rehab was wonderful, but it’s just like a creepy place, and I would never put my parents there. The residents were just sitting on their wheelchairs in the kitchen area with no activities going on.

We visited Manorcare. There were a lot of older people. Manorcare was older and there was a medicine smell to it. The staff didn’t seem interested in anything that was going on. It just wasn’t a good fit for us. Rooms were more like hospital rooms. It wasn’t what we wanted for my cousin. They did have a little library and activities, like puzzles, but it seemed to be more for people who couldn’t get around as much.

They are very neglectful of their patients. If family isn't there, the call button will be ignored. This man needs physical therapy, he wants to get out of the chair they place him in from morning till night. They won't walk him. He cries and complains. They tell him he's not their only patient, and they are short handed. My last visit, his oxygen water bag (I don't know the term) was dated 2-18...it was empty and the date was 2-28!! He's been having anxiety attacks because they keep him in a chair...all day in his room. He has stage 4 cancer and heart problems. I hope his family can find another facility. My heart aches for the people that are there. You hear them crying and calling for help. It's really sickening to see ill people treated so poorly. Stay clear of this place.

Horrible place. Family member went here for "rehab" for a knee replacement. Received ice on the joint once and PT once over a 5-day period. Rang for pain medication that was ordered every 4 hours and was chastised for asking for it and she was told "just because it's ordered that way, doesn't mean it's an automatic". She asked to take a shower and was told "It's not your day". Apparently her "days" were Monday and Friday. Really? An adult female for rehab is only permitted to shower on specific days? It would be hours before the call bells were answered. This place is a joke, actually, it's not a joke, it should be closed down. I know someone who is purposely asking to go there and knows to contact the Department of Welfare if something is not right.....this should be good!

My mother was a rehab patient here this past month. The pt and ot were fabulous. The head of therapy even came just to check on her. Mom attended a few activities and enjoyed them. Discharge process was very smooth and social worker very knowledgable. Aides were nice.

My sister in law was a patient here this month (June 2015). She was sent there for rehabilitation after a hospital stay to build up her strength in order for her to go home, where she lives alone. There are numerous issues but I'll just mention the major ones. Whenever she pushed her call button, it often took an hour or more for someone to come back to her room. One of those times it was because her oxygen concentrator wasn't working. She is on oxygen 24 hrs. a day and cannot go without it. Another issue was with her rehab. She was to be walking to build up her strength, but the first three of the five days she was there, they thought she couldn't walk at all, so they never got her onto her feet. The last two days, she was able to walk about 10 feet with a walker and assistance. The biggest problem is they basically threw her out after five days. We filed two appeals, which were turned down so she had to go home. When we got the letter in the mail stating why the appeals were denied, it stated that physical therapy wrote that she could walk 125 feet unassisted, which is a blatant lie. In talking to a nurse who has dealt with Manor Care in the past, the nurse told us they have done the exact same thing to other patients. And as of today, my sister in law was taken by ambulance back to the hospital again--all because Manor Care released her before she was ready.

The ONLY redeeming quality this facility has to offer is the physical therapy! My aunt (I have health care power of attorney) stayed at Manor Care for a period of one month. There was NO communication between family and staff: doctor appointments scheduled that I only found out about after the visit had taken place, medications were changed and added that were detrimental to the other diagnosed conditions she has. Glaucoma drops were not administered on two occasions for a period of three days each (They were "missing"). On five different occasions the wrong medication was brought for my aunt to take - three times while I was present. She was listed as having a coronary aneurysm - she had a pulmonary embolism. . .the list goes on. It was one nightmare after another! Now I am fighting to be reimbursement for the unused portion of what we were required to pay upfront, as well as an itemized bill; they claim there was a (surprise) insurance co-pay. Please avoid this facility if possible!

PT and OT were good, but I wouldn't let my dog stay on the first floor. Dementia patients made to sit in the hall. Repeated calls from residents for help while staff laughs and ignores. One resident would repeatedly complain about pain after sitting in a soiled undergarment but his yells would illicit eye rolls from the staff with no urgency to help. Patients are made to wait for their food prolonged periods. Poor dietary dept that will only supply a hamburger or obj if the order is wrong/rejected. Administrative staff will act concerned and promise action, but none will be taken. Visit the ENTIRE facility as the staff rotates in all areas due to short staffing.

My mother-in-law needed rehab, so she's in Manorcare of North Hills . We like the facility. It may not be the best, but it's more affordable than others. The nurses have been very, very good in communicating what's going on and helping my mother-in-law with all the problems she's been going through. She likes the food there and she has never complained. They have all kinds of activities, and they even have church services.

When my grandfather was living in this facility, I regularly visited him. As such, I was able to see a great deal of the rooms, common areas, the grounds, and numerous other places at Manorcare. For the most part, everything is well maintained and looks clean and tidy. The employees overall are very kind and considerate for the needs of their patients. Nurses were always pleasant with my family and took our needs into consideration whenever possible. I can't say too much about the food personally, but my grandfather always finished his plate! So it must not have been too bad.I would absolutely recommend this facility if anyone ever asked me about an assisted living care facility. Every so often you would get a member of staff that was grumpy, but everyone has a bad day at their job. Overall, I rated it as a four out of five star.

I visited this facility where my fiances grandmother was staying at for a few days. The facility is well kept and is modernized in terms of looks. I felt comfortable walking around the facility, but got confused of where to go because where wasn't a lot of directions. There is also a Wifi Cafe, where they have a nice setup for family and friends to sit and visit, which includes a few computers and a television. Her grandmother was sent there from a local hospital and would have been later sent back to the hospital. The staff seemed very helpful and did their best to help her grandmother, but there was some miscommunication between the hospital and Manorcare that led her not to receive her medication and thus causing some problems with her stay. Overall I'd say this place is a good facility, but you should make sure if there are some medical issues that you bring it to everyone's attention.