There are many problems with the care at Brandywine Hall. The most upsetting, to me is that my sister is regularly brought the wrong medication. Often medication is brought that she has never seen, and has not been ordered for her. Obviously it is medication meant for some other patient. I have told her not to take anything without first taking a picture of the meds, and texting me that picture. The sheer number of times that she has been brought the wrong meds is frightening. I have at least 15 times in the last 3 months that this has happened. My sister was unable to shower for over 6 months. For a little while she was able to get a shower, then they stopped. Apparently there is only one shower that works for the whole facility. My sister also needs a low salt diet. For a while she was able to get a lower salt diet, it is not something that she can depend on being observed. My sister and her roommate are confined to their room. She calls it her cell. She desperately wants to get her therapy, and to walk so she can get into an independent living facility. She caught COVID-19 in March at Brandywine Hall. The only “quarantine” was jailing the patients . Getting her out of the facility to get treatment was a fight that would take pages to describe. Brandywine Hall is owned and operated by Genesis Health Care. The bill that is shared with my sister and the State is over $4000 a month. Genesis Healthcare should be ashamed and regulated. What they are doing at Brandywine Hall is horrible. They should be ashamed of themselves. Don’t send a loved one to this place.

My Aunt has been at this facility for about a year and got Covid while here. Fortunately she recovered with little to no problems. While we understand the concerns with CDC guidelines we cannot understand why someone has to go weeks before getting a shower! The resident room only has a sink and toilet and residents use a communal shower that is assigned to specific floors/rooms. Pre-Covid my aunt was getting two showers a week. Once Covid hit they eliminated showers and residents were to receive in room bathing (bed or sink sponge baths). After the Covid numbers started settling down showers were resumed but only "one a week". This lasted for only a few weeks. Apparently the one shower assigned to my Aunt's room had a leak and repairs needed to be made. As of today it has been over "3 weeks" since she has received a shower. She has been trying to bath herself from the sink from a wheelchair and hasn't had her hair washed in all this time. I've called every week asking when showers will resume. Each week its a different excuse. Last week I was told the maintenance was finished and the "once a week" shower would resume this week. As of today there is still is no shower scheduled! I called again this morning and was told they still don't know when showers will resume. I find it extremely hard to believe that in this day and age that it takes over 3 weeks to fix a shower!!!! I've inquired about using another shower as there are more in the facility but have been told they cannot use them due to CDC guidelines. Family has not been able to visit the room since March due Covid lockdowns. In the best of times when they were receiving the normal two showers a week the room always smelled like urine. One can only imagine what it smells like now given my aunt nor her room mate have had a shower in weeks. The family is very upset about this situation and the answers we're receiving are just unacceptable. Expecting a shower twice a week shouldn't be too much to ask. I feel so sorry for my aunt. She doesn't ask for much and likes the people there but for goodness sake can she please get a shower!!!

My father was healthy prior to Covid-19. The facility was shut down before the county was shut down and the last time I saw my father was the end of February. He contracted COVID at the end of March while being in quarantine so that means a worker had to have had it. The staff did not take care of my father as he was always falling and injuring himself. They gave me false hopes that he was fine when clearly he wasn’t. I begged to see him because I knew he wasn’t doing well because every time I talked to him he sounded worse and worse. He called me on his own on A Tuesday to tell me he missed me and Sunday he died. He suffered with Covid for 2 months. I would not put my worst enemy in this place. Horrible staff all around from the managers, doctors, nurses, to the aids. You request a call back to know how your loved one is doing and no one ever calls you back unless you threaten that you are contacting the home office.

MY AUNT GOT COVID-19 AND DIED AT THIS PLACE A WEEK AGO. SHE WAS HEALTHY AND WE THOUGHT SHE WAS SAFE THERE. THE SHORT TIME SHE WAS THERE, SHE NEVER LIKED THE FOOD. THEY DO NOT FEED THE RESIDENTS ACCORDING TO THEIR NEEDS. THIS PLACE IS AWFUL

Some of the staff members are really good and interested in providing good service. My biggest complaint is that there are rarely open parking space for visitors. Every time I go there the "Visitor" parking spaces are ALL taken by employees that work there. There are usually some just sitting in their cars on break using their cell phones, etc. That means I have to walk all the way from the top lot to enter the building. If I were running this place I would DEMAND that the "Visitor" parking areas by dedicated to visitors only!

My aunt Lena was here some time ago and I found the staff caring and trying their best to accommodate any and all request. Thank you

My husband was given a long acting medication and told he could chew it up. This mistake gave him halucinations . He saw animals coming out of the walls to eat him. After 9 days in Chester County Hospital he was ok. YOu NEVER chew up time release capsules.

My sister spent the last few weeks of her life at Brandywine Hall. The staff was professional, caring and helpful, and the nurses were the most patient, sweet people that my family has ever dealt with in healthcare facilities. We are extremely grateful to them for the kindness they showed to our sister.

I visited Brandy Hall in West Chester. The people seemed nice, but there was a definite odor of urine and industrial cleaners. They had no private rooms.

My grandmother suffered from dementia so we had to put her in a place that could provide 24 hour care. She did not want to go and it was really hard to leave her once we settled her at Brandywine Hall. I researched and looked at several in the area before hand and I was disgusted with the ammonia urine like smells when walking into the building and on each floor. I liked Brandywine Hall for the simple reason that it was clean and the environment was very relaxed and had many plants and large windows with bird feeders and gardens to look at. These are the simple things that often make us smile when we are immobile. I felt there was adequate staff to handle the case load on each floor as well. My grandmother was lucky enough to have a very loving and supportive family unlike others at Brandywine and from my observation they were cared for very well and cleaned daily. Growing attached to other residents I would bring my dog in so they could pet and love her. This made everyone's day including my dog's! There are not to many negative things for me to say. They would misplace her teeth (Bridge) often and then would not look for it and she would have to eat gruel until I made them find it. It seemed the nursing staff did not take the time to help her eat. It took my grandmother sometimes an hour to eat a whole meal and the nursing staff did not have the time for that and often would even try and take the tray of food away before she was done. This is why our family made time to be with her for at least two meals a day so she would not continue to lose weight.