Do not place your loved one at Rydal Park; the patient care in the "memory care" section is beyond unacceptable - the general incompetence among the nursing staff and lack of empathy shown by most of the nurses is disturbing to say the least. I wouldn't even call it memory care as the nurses here appear to have zero training in dementia care - they have no special skills and beyond that don't even seem to possess a natural ability to interact with and care for people with dementia in a positive way. They don't treat my loved one as an actual person with feelings and emotions. The general attitude displayed among the nurses is that because a person with dementia can't communicate or show understanding in the same way that you can, they don't feel anything either. This is not a place centered on patient dignity for those with dementia. Ensuring that your loved one receives proper medical attention, let alone basic positive human interaction, kindness, or communication from nursing staff, is a constant battle. Everything is a fight and any requests or concerns from the family are met with defensiveness, arguments, and general combativeness from the nurses. There is an excuse for everything, including blaming the patient, and no accountability among the staff. Nurses make no attempts to find solutions or address concerns in a positive way. Communication among the nurses is horrible, no one ever seems to know what is going on, and no one thinks it is important to develop and follow through with individual care plans. If you don't advocate for your loved one they will be treated poorly and medical needs will be ignored by and large, including basic hygiene. If you do advocate be prepared that everything will be a fight, and you will see little to no improvement or understanding from the nursing staff. You will be met with blank stares or an argument at every turn from floor nurses to nursing managers. The substandard care here is degrading for the patient, and mentally and emotionally exhausting for the family member trying to make sure their loved one is not neglected and treated poorly. If you are looking for proper social attention, skilled communication, medical knowledge and real care for your loved one with dementia, you will not get it at Rydal Park memory care. I am writing this for anyone else who is considering Rydal Park memory care, do not put your loved one here!!!

The treatment of people in the Rydal rehab center is deplorable. It is particularly bad in the evening and night. Trying to get information is difficult to impossible. Do not put anyone you care for in this place.

Nursing home has private baths with showers. Others I've visited just had toilets and sinks. Rehab stays are short but staff explained the medicare process to me and helped arrange hone care therapy for afterwards.

Please. I beg you ignore this facility. Do not use this rehab. 2.5 Days to obtain pain medication. Floors, windows, lamps are filthy. Staff act as though you are imposing on them when you would like something done. Supplies ordered, none followed up. 4 days later i check .A clerk decided to cancel the order. If you would like to be a supervisor of your loved one's care, this is the place. You will work there for free.

My mom stayed at Rydal Park of Philadelphia, and when it first started out, it had an excellent reputation. The ratings have dropped. They didn't have enough staff, and they were not conscientious about the patients whether they were sick or not. I had to tell them to do an x-ray because my mother kept coughing because she had pneumonia. The food is not bad, but since you had to wait so long, it got cold. The way it was set up architecturally was not conducive to the kind of work they do there. You can't see what's going on down on one end or the other end because of the curbs in the building. There was one time when it appeared that there was nobody around for two hours. You could drop dead due to a stroke and nobody would be there. I would never send my mother there again.

I only wish there was a rating of less than one star. Rydal Park Inpatient facility is old and rundown with poor service and we had an overall terrible experience. There is an unbelievable lack of communication with the staff and administration. When you are admitted you are given no information as the daily routine and services and it is more than difficult to get answer to any questions. And God help the poor patient that does not have family to handle the daily problems that you WILL encounter. While there were a few good nurses and assistants, the majority of the staff did not appear to care about the patients or their therapy. Additionally, the patient rehab area has a very institutionalized atmosphere. Our family is currently dealing with a different rehab facility and the difference between the two is night and day. While we knew we were having many difficulties with Rydal Park, we truly did not realize how bad the quality of Rydal Park's services were until we saw what a rehab center SHOULD be. Please do not take your loved one here "“ there are MUCH better options.