My Aunt was sent to Crestview in January/February for rehabilitation after a fall. The grounds are beautiful, and the facility was clean. There is a computerized system that takes your photograph and logs the person you are visiting. They had an appreciation wall for Veterans who lived there, which I found very nice. The rooms themselves are quite adequate, small but clean with closets, bedside tables, and chairs. The bathrooms are shared between two rooms. I found that they provided ample toiletries. My aunt always had everything she needed from toothpaste to lotion and body wash. There was plenty of food, and she particularly loved the waffles. The therapists are wonderful. Very responsive, very reassuring. Very good at the right mix of caring, humor and instruction. The daytime nurses are also fantastic. Very kind and willing to help. One of them really comforted me when I had a moment of panic over her condition. Other staff members during the day were very helpful and friendly. Social Services was always there to explain things to me and help with my questions. The problems seem to occur at night and weekends. I was personally witness to racial slurs yelled in the hallway between staff members on multiple occasions. Not in a mean vicious way, it was obviously in jest. But it was extremely uncomfortable and inappropriate. I was told by my aunt and her roommate of at least one incident of staff members hurling these slurs at each other in their room. Curse words, including the F word were also yelled in the hallway, with no concern for the residents or visitors. My Aunt had developed hospital acquired delirium, which is a condition elderly people can get after a trauma or hospital stay. She was very confused, and at night would think she was in a hotel or not know where she was. At one point a nurse actually laughed at my aunt when she said she was lost and needed help finding her room. Fortunately another patient was in the hall and escorted her back. On one day my aunt had slept in, and a staff member pulled the covers off of her then yelled into the hallway to someone that “SHES NAKED.” I had mentioned all of this to a daytime staff member and was told that night and weekends are usually registry, not actual employees. I understand that there’s a shortage of medical personnel, especially with Covid. This is happening everywhere, and there’s not much that can be done about it, which is unfortunate. I don’t think this is exclusive to this facility, this seems to be a systemic issue. Would I send her back to this facility? Absolutely, I would without hesitation. The care she received during the day was outstanding. The nights and weekends were very unfortunate, but it’s a systemic issue that hopefully balances out. I would just be more vigilant about what happens during those times.