Let me first say that our mom has never been a complainer and has never had anything negative to say about the food. Her meals are timely and if needed she can eat in her room. She does enjoy having a room with a view of the bay and enjoys watching the water foul, boating and lovely water view. The public spaces are comfy with lots of places to just stop and sit a while and lovely little “sun room” spaces to enjoy large windows and the outside views. Sadly there is no one at the lobby desk after 4 leaving no one to greet guests or encourage residents to engage and also leaving the Bistro Cafe unattended to for snacks and activities for socializing. However the most important need is the daily needs of the residents. The staffing does not seem to be adequate for the residence’s needs - the facility appears to be way under staffed. Last night there was 1 person for each floor and when one is on break, the other is covering both floors alone. As I mentioned earlier there is no one at the reception desk in the lobby after 4pm so if you need someone the resident or their visitor if they have one, has to hunt all over for someone to help them...it’s like a ghost town at times. When a resident pushes their buzzer for assistance they have no idea how long before someone is going to show up. A communication system that included a response from the caregiver to the resident would go along way when the resident who cannot get out of their chair to their bed or the bathroom w/o assistance is waiting...and waiting. There is no one managing the Bistro Cafe any more so snacks are not available like they used to be. There used to be card games going on in there with ice cream or home made goodies and popcorn with some ice water & juice all the time and now it’s empty. Our mother has been in this facility through 2 ownership changes and as a family we have seen the facility deteriorate - yes they have a patio outside but it’s a disheveled mess out there and many plants are left for dead as well as the front entry which used to be Seasonally decorated all the time and beautiful. Everything is covered with debris and webs and cushions just in massive piles by the doorways. It used to be a lovely place to enjoy the outside...both front and back patio. Overall as a family we are very disappointed in the new ownership.

It is an excellent place. The rooms were a little small, but they did have larger rooms too. It's in an excellent area, it's right on the bay of Lake Erie, and the scenery is gorgeous. The people were outside sitting around, talking, and playing games. It was very nicely-decorated and the dining room was nice. The staff who helped me was excellent and upbeat about everything that was going on there. The place was good and clean.

We toured and it was excellent. The personnel was of high quality and seemed very attentive to the clients. The overall feel and food were very above average.

It was very nice, bright, and clean. It is a newer place. The hallways are a bit shorter than most places. They had an extensive menu, and they had a little café where you can get a sandwich any time. The location was beautiful on the lake, and several rooms overlooked the lake and the sailboat arena.

It has just a more homey atmosphere and is not as institutional. There was a lot more warmth and homey atmosphere in it. They do have daily activities and games. They have occasional outings where they take residents out to see different things. They do have exercise and movies. They have Holidays celebration where families are invited to come and be there. Cleanliness is very good, and I've been very happy. There is nothing really out of place or anything that I would consider dirty so I feel good about that. The staff is always very personable and very kind. They are very helpful and always appreciate if you're talking to them or offering something. They are always very courteous and are very good overall. If there is anything or an emergency, they call me by phone. I've been very happy with everything at this point. There is a doctor at the facility that my mother has been utilizing. They have been taking care of arranging the appointments and making sure she gets there. If there is something outside of the facility, I know that they have a shuttle that they can utilize.

It was very nice and the staff was good. The facility was fine, I saw two different rooms and everything was fine. I would recommend this facility to others.