My Mother entered Watermark Rehabilitation Center after having a serious surgery. They ignore the patients for lengthy times, they talk to the patients disrespectfully, they don't have her proper medications, and someone is always passing the buck. I am in fear for my Mother's life forcing my siblings and I to remove her from this facility and rehab her ourselves. I would absolutely not recommend this facility to anyone, and if you do have loved ones there please check on them , they have patients that scream for long lengths of time with no response I've timed the time that it took them to respond to my Mother ringing her call bell and being HONEST they never showed up reason being they have other patients.

My brother is at The Watermark at Logan Square right now. He went from rehab to assisted living there, and we're happy with it. There's not much I don't like about it. With Covid, they're extremely diligent about keeping things clean. They're handling his meds and doctors' visits really well. He falls a lot and he needed more coverage than they were able to give, which is a reasonable request. We hired somebody for him during the day. They visit him at night, but they're really extremely supportive. He fell three times in one day because he would get out of bed, and he would not remember to press the help button on his wrist. They serve his lunch, and they would leave. He would get up without letting them know, so I place absolutely no responsibility on them not being there. I think it's a great place. He likes the food. He feels very comfortable there, and they don't rush him either. They're introducing him into the population, as he wants to be introduced. The marketing department was excellent. When my brother fell three times in one day, the nurse on the fifth floor researched what my brother's condition was to see what other possible symptoms or conditions may occur. When I met with her Monday, she knew everything about the disease. It's a progressive supranuclear palsy, and she took the time to research it, to figure out what would be best for him. She called me and said his condition and he could fall any time, so we just have somebody there during the day, and it's worked out perfectly fine since. They take care of him, and they're always friendly to me. For instance, just today a speech therapist who is independent from The Watermark was with my brother. She wanted to start speech therapy with him. She told my brother that he needed to get a prescription from the doctor at The Watermark. My brother called me and told me, and I called the head nurse on the fifth floor. The nurse got absolutely upset and said that's not my brother's job, and she's going to address the speech therapist for not doing her job. All the speech therapist had to do is go down to the doctor's office and say my brother is his new patient, and he needs a prescription to start his speech therapy. The head nurse said, "Don't worry about it, I'll take care of her right now," (and I'm sure she did). They're good. My brother said, "I feel very pampered." It's clean and organized. They have a monthly calendar outside the elevator, and there are two or three things going on every day. I just don't know how good they are.

We visited The Watermark At Logan Square. It was the first place my brother and I visited. We were sold on that one, but it didn't work out because of the medication my brother had to take. He then fell, broke his wrist, and it just went on and on. He is just going to stay with the VA at this point. The tour was a very good experience. They're very nice people, they took us around, and they showed different options. They're very well prepared. They got back to us on several occasions to see how we were doing. Any questions I had, they were more than willing to answer, and they returned email as well as text messages. The staff was very good. I have had several conversations with them. We had actually put down a deposit, which they also returned without any problems. They showed us a couple of rooms and facilities. They gave us a rundown of their activities. They were very accommodating. They were very well into whatever is best or necessary to accommodate my brother's needs. We looked at 1-bedroom apartments, but they also had studios and 2-bedroom apartments. We didn't go on amenities because my brother was very tired after walking around. We asked them for a wheelchair in advance. They had one available, but he didn't want to use it.

My father spent 5 weeks at Watermark Rehab/Skilled Nursing after suffering a stroke. Here is my honest assessment: 1. Do NOT trust the information provided at admission about insurance coverage. Their Admission Coordinator told us repeatedly that my father’s stay would be covered for as long as our Medigap insurer deemed necessary. She was wrong, and we received a hefty bill 2 months later. It’s terrible that an organization would mislead people during such a stressful time in order to profit financially. 2. They do not have enough CNAs. It is not humanly possible for the CNAs to care for the number of patients they are given, especially at mealtimes and bedtimes. Call bells are often not answered for 10-15min, especially at night and on weekend. 3. There is little supervision of the nursing staff. Many CNAs are kind and caring and provide good care (and we are very grateful for their hard work and dedication). Many are uncaring and unprofessional. My father was yelled at and berated for forgetting his walker. He was also once told by a CNA that he didn’t need help getting to and using the bathroom, when the physical therapists and physicians had ordered assistance. There are often groups of nurses chatting at the nurses’ station, with call bells unanswered. 4. Evening meds are often delivered 9pm and later. My father preferred an early bedtime. The people administering even meds would disrupt his sleep and disrupt his sleeping position. 5. The rooms are in poor condition. Do not trust the photos you see on-line. 6. The physical and occupational therapists are excellent, patient, and skilled. 7. The food is very good. The dining area on the floor is very nice and the therapists encourage socialization. But, communication between speech therapists and the kitchen is poor. If the diet is upgraded, the patient or family has to insist on the change. This happened to us twice.

My husband was at Watermark for Physical Therapy for 5 days and it was a horrible experience. I never experience such a lazy, uncaring staff. I was drain from coming up there everyday to try to get problems resolve. I kept hearing patients calling for assistance for long periods of time. The CNA left my husband in the bathroom and never returned . All they do is blame each other..My husband became so stress in there that he got chest pains and it took an hour for someone to help him, I immediately took him to the hospital and took all his belongings with me. After his hospital release, I fòund him another facility which is much better. I wouldn'the send a dog there. Don't let the beautiful building fool you.

We will be going to The Watermark. My visit there was fine, very pleasant, and very informative. They did not have a pool. The staff was fine and couldn't be nicer. They had 1-bedroom and 2-bedrooms room available.

The Watermark at Logan Square was very nice. The rooms were beautiful; they looked like model apartments. Their kitchens were very nice, and they were carpeted; they were great. I would love to live there. And the views were very nice. I saw the gym, the auditorium, the restaurant -- which also looked like a cruise ship and had many windows -- and the craft room they had. The people were also very nice. Their lobby was like that of a hotel, but it did not seem very welcoming.

My 82 year old mother was on the 2nd floor rehab on her first visit to Watermark rehab and it was not a good experience at all. Her 2nd trip after she broke her hip and I requested the 3rd floor rehab, has been an absolute pleasure. Cory, Ellen, Jasmine the nurses and the CNA's Debbie, Cynthia and Michael have been superb and have given my mom excellent care. The Long Term facility and Memory Care Unit are also on the 3rd floor and it is very clean, the staff are very good to the residents and the activities are just awesome. Alex was a pleasure in dealing with when we were going to move my mother into Independant/Assisted living. However, my mother's medical needs have become more since then which has brought the family to Long Term Care. Martha the social worker is top notch and very helpful and patient. I am very grateful for the care my mother is receiving. I am there everyday and every night and I see alot of management changes taking place to improve the Watermark for the better.

We moved into the independent living section just 10 months ago. And, it felt like home immediately. The apartment was customized and decorated to meet our needs and taste. The staff is professional and kind. And, the residents are extremely friendly and welcoming. We enjoy the dining experience, planned activities, and casual socializing. There's no better place to be at this stage in our lives.

The Watermark at Logan Square had small apartments. It was in a bad location with no parking. It's in Center City, Philadelphia. My parents had friends who live there who rave about the place, and that the staff is excellent. Everyone seemed to be comfortable. They gave us a meal and the food was pretty good. The ambiance in the dining area is very nice. It's close to shopping, theaters, and restaurants. If you're a visitor, it's very hard to find parking around there. You literally have to park on an off-street garage.

I liked everything in the Watermark, except the elevators. I had a wonderful meal there, the people were lovely, and dining area was nice. The one-bedroom was small, but it was what I could afford.

My friend has been in the "Memory Gardens" unit, which is the only locked area in the building. He has a wonderful, caring staff who learned his "ways" and work to help him to integrate with the other residents. His unit (a very large, private room) is kept clean by staff, even though he tends to be a packrat. The staff works with the residents to keep residents occupied and involved. During my visits, I stop by to speak with the full-charge nurse 2x week. We discuss what she sees and what might need intervention. Care and knowledge of my friend's needs and behavior is important to me. She is on top of that and its clear to me that her dedication is an important part of who she is and how she runs the area. Footnote: many members of the area's staff have been there 6,7 10 years at Watermark. That suggests that Watermark does what it can to prevent "burnout" and treats their staff well. I'm glad my friend is at Watermark.

My mother has been in this facility for only 2 days after a nasty fall in which she had major surgery. The next process is a rehabilitation facility to administer physical therapy. We chose Watermark. When we arrive at Watermark the staff was not welcoming and made her feel uncomfortable, did I mention she also suffers from dementia. What really has me ANGRY is she had go to the bathroom and when she calls for assistance there is no response and no one to be found on the floor. She was screaming for help, and finally couldn't hold it anymore. She laid in piss for 30 minutes. When a family member went to the desk and asked the Aide for help, response from the Aide was "I'M ON BREAK." Family member: OK well who is covering? Aide: "I DON'T KNOW." The Aide was very nasty, inconsiderate and not compassionate. The Supervisor was no where to be found. The staff hides and does not want to work. You get the impression that all they are there for is to collect a paycheck for doing as little as possible. I am looking to move my mother. You only have one mother, enough said.

Be careful. My parents moved in to independent living March 2015. 1. No security 2. No contract filled out 3. Closets fell off the wall on the movers; no one injured luckily 4. No lights in master bedroom 5. Kitchen sink doesn't work; all pipes replaced on day two 6. Toilets making jack hammer noises 7. Painting done badly and incompletely 8. Cute little mice, yes mice, didn't show up until the fifth day after the move; their nest was behind the kitchen oven 9. Master bedroom window flooding; promised repairs within one year? Mold issues? 10. The Watermark manual was provided after move so almost everything was an experiment with little/no help. 11. The resident welcome coordinator was great; it's her volunteer job and she gave us far more information than all the staff members together. I spoke with property the Executive Director of the Watermark at Logan Square and corporate personal. No explanation, responses or apology. If all these things are OK with you, it's a go. If they're problems, be aware. The dining room experience is fine. The apartments are very nice, when they're without mice and with working appliances and plumbing, and the activities are very good. The location is great. Whole Foods, museums, downtown a short walk. And Sabrina's Cafe a couple of steps outside the back door. But service issues are a major problem.

My grandmother has been here for less than a week, and she has had the most negligent care from all staff. Each staff blames another person for inadequacies, and after repeated requests we have not been able to contact the director to express our concerns. They have messed up her medications, brought the wrong food, left the food in the room when she's unable to feed herself, have waited an hour to clean her after requesting it, and are clothing her in ratty, worn down dressings. Can't disapprove of this facility more at this point.

We visited The Watermark recently and the place was fine except the bathrooms were too small. My power chair doesn’t fit into the bathroom. The staff seemed very attentive to our needs during our visit.

My aunt was in hospice at Watermark. It made her last days very comfortable. The rooms were adequate. The facility was clean, and the staff was attentive.

I liked Watermarks better, and it is also in town. It seemed friendlier, more amenable, and a nice place in general. There seemed to be a lot of activities. It seems really pretty, clean, and they had a shuttle. It is a very nice place; they had a nice library, they had offered courses -- like you could take French-- and seemed a little more expensive. It is very attractive and well-maintained. I think there was a special lunch, and they invited us to come.

We found The Watermark (The Watermark at Logan Square) for my father. It is a beautiful place. The staff is great. They're excellent. Regarding the room, it is clean. They re-did everything. They re-did the closet and re-painted the wall. It looked like brand new. Food is delicious. With regards to activities, they have trips. They have a bus that goes around the city. They have Bible studies and church. They have a whole lot of different things -- more than bingo. As far as security, they're secured. They have security there. One thing they could improve on is their elevators.

The staff at The Watermark at Logan Square was very sociable and very friendly. The people appeared to be social as well. There weren't that many wheelchair residents. The problem I had was parking. I have a large family, and I would want -- whatever decision I make -- my children to be able to visit my wife and I without having parking problems.

I took a short tour at Watermark, but it was a nice facility. They have one with a little kitchenette and two bedrooms that I really liked. It’s a nice neighborhood, and they have shuttles that will take you into town where you can reach hospitals and shopping centers. The people that were showing us around were very informative. We were invited to a nice lunch, and the food was very good with lots of variety in the menu. They have instructors for computer classes and a library as part of their activities.

My 81 year old father is currently a resident in the skilled nursing unit. He also had a 6 week stay at Watermark in subacute rehab about 4 years ago after a fall/broken hip. The physical location is convenient to public transportation and public parking is available for 5.00 just around the corner just north of 17th and Callowhill (the lot is on 17th street and says "PUBLIC PARKING". The physical facility is quite nice, decorated in hardwood floor/oriental rug/traditional furniture kind of way. OUr case worker at Jefferson Hospital told us it is the nicest subacute rehab and/or skilled nursing in the Center City area. However, my biggest reservation is that the staff/patient ratio seems insufficient to adequately take care of the patients who are bedridden or need a higher level of care. The place may be great for those who only need assisted living, but my father for example is paralyzed from the chest down and incontinent. When his diaper needs to be changed due to a bowel movement, we have waited up to 50 minutes after ringing the bell for someone to finally come. Some tasks require 2 people to move him, and it is virtually impossible to find TWO people. Speaking to other family members of residents and staff members, it seems there were significant cuts made in March to an already lean staff and as a result, morale is low and the staff are frustrated because one person cannot handle the work that used to be done by 1.5-2 people prior to March 2014. Looking at the Medicare.gov/nursinghomecompare page, it looks like the five star ratings were done during the last inspection, which was prior to this change in staffing. So if you have a pretty independent resident who does not need a high level of care, who wants nice carpet, wallpaper, etc and a convenient location, this is for you. If you have a fragile, relatively disabled loved one, you are in trouble unless you want to sit by their side 24/7 and advocate for them.

The Watermark at Logan Square is very nice and very upscale. The rooms are very nice. The person that gave me the tour was courteous. There are a lot of activities that they do there. I know they have recreational activities, and they have an exercise room. Overall, they seem to have everything pretty much covered.

I have a brother-in-law at The Watermark and a couple of friends. They're happy that they're there. It's very posh. It's very expensive. I've had meals there. The food is absolutely top shelf, and the accommodations, depending on what you're paying for, can be deluxe. It's definitely the nicest place. Their dining room is super. As far as the accommodations, I guess it's what you're willing to pay. My brother-in-law has a very nice 1-bedroom. He has a living room, bedroom, bathroom, and plenty of storage space, and he has help coming in. As far as I know, he's fine and as happy as he can be. There are programs all over the place. They have a barber shop and a beauty parlor. It's like a high class hotel and a beautiful building in the downtown area, and they have a bus that takes you farther downtown to the shopping center. It's very convenient. If you don't want to take a bus, or if you've missed the bus, there are always cabs around to get. It has every amenity you can think of, but that's why it's so expensive.

Our love affair began a few weeks ago when the dream of living in center city Philadelphia became a possibility. Now a reality for me and my husband for one week, The Watermark feels like a luxury hotel, and like home at the same time. An extraor-dinarily friendly and helpful staff, fine restaurant eager to please, daily activities exercising both body and mind - all are already evident. Stimulating conversations with real people sharing interests and life stories are easily engaged in, views of the city are spectacular. In love, yes. Hoping to live here for a long time, yes. No place could be a happier one.

Lovely building. Very pleasant and helpful staff. But Mom has waited over 45 minutes for an aid to come when she rings- a real problem for a bedridden patient.

The community is beautiful and the few times I have visited, I just absolutely love it. The building is clean, the employees are wonderfully friendly and most certainly the food is great. I would highly recommend seniors to consider moving in.

My mom and dad both lived there (mom in asst living. dad in the alzheimer's unit), and for the price it was an ok place. A few things to note before moving there: 1. Parking is extremely limited. 2. The apts have a shower in the tub, and some tubs still have the regular high sides. You will be asked to pay about $800 (I forget exact amount) if you need the side cut down to make entry easier. 3. Staffing is EXTREMELY lean. Average wait time for call-bell response is 1/2 hour, on assisted living and in rehab. I timed this on 5 occasions in both rehab and assisted living b/c mom wouldn't ring for help to get to the bathroom, saying there was no point in ringing. 4. The elevators are really slow, even tho I see a response from someone about elevator upgrades, they are still super-slow. 5. After living there for a while both mom and dad were required by the Watermark to have personal aides. Be sure to understand how and when this mandate may go into effect for your loved one. It's very expensive, and altho sometimes necessary, this wasn't something the marketing people brought up--what will happen when they don't have the staff to take care of your parent. All that being said, there are some genuinely caring people there. When dad died the staff did everything they could to make that time easier for mom.

The Watermarks is a reasonable place. But they had been very lean with staffing and they don't have the ratio of staff to people to provide the right level of support.

I didn't care for The Watermark because I felt I was like a camper when I was there. I went around dinner time and everybody was waiting outside the locked dining room and that made me feel very uncomfortable that everybody was sort of herd together and waiting in their wheelchair and stuff. I thought also that it was an old hotel that became a residential community. It was really too big for me and I didn't like the size of it.

Watermark is a very well-kept facility. My mother has a small one-bedroom unit there that she couldn't get anywhere for a similar price. That's one of the reasons she decided to stay in Philadelphia. The staff was fine though I didn't have much interaction with them. The food is also good, not great, but for all the people that they're feeding there, it is pretty good.

The Place is great, however the elevators are terrible. My mother struggles to make it to dinner on time and most eleavators are always down. The director of security is terrible. myy mother waited 2 weeks for a mail box key, and God forbid she needed something else. she is 95 and does not need to wait that long especially for all we pay. I want to know how i can reach the human resources regional manger and make a complaint. I complained to the executive diretor multiple times and still nothing.

My most recent memory of the Watermark was my great-grandmother's 100th birthday party. The staff was great help and they even provided us with plates for our cake. I think that my great-grandmother lived out her final years in happiness thanks to the care from the people at the Watermark.The reason I gave the facility three stars as opposed to five stars is the fact that my great-grandmother was not able to bring her car with her. I understand that it may be policy to have no animals at the the center, but it would have made the transition much easier on her. Furthermore, as great as the staff was; the center was extremely understaffed. There was a general sense of chaoticness in the facility which is really the opposite of what you want somewhere like that. Other than that, I believe that this facility provides a fairly smooth transition from everyday civilian life, the life in an assisted living facility.

The staff is always helpful when I enter the facility. My boyfriend's grandparents are both residents and when several times they had some serious health problems they were taken care of with delicacy and professionalism. While I find that it is very pricey, the service is quite excellent. I would put my own grandmother there.

Aaaahh.. talk about retiring in style. This is the complete package if you ask me. Has a five-star hotel themed setting and comes with everything one requires; a fitness center, barbershop and lady's salon, massage parlor, chefs, a bar, front patios and balconies that over-look the rest of the city and a 24 hour staff on stand-by for one's every need. Been to a number of retirement facilities and can say this ranks high and is among one the better managed retirement centers there is within the Philadelphia area. If I was ever to retire tomorrow and having to consider a home away from my home, this would be it.

My mother has resided in the Watermark's independent living section for a few years now. I have found that the community is Great. Also, the nursing care for the independent living folks is excellent. They are responsive (to both the resident and their families), have excellent judgment, get to know the residents as people, not just diagnoses. All the staff members I have dealt with are well-trained, patient, and understand what is required when working with senior citizens. What a great place for my mother to live independently! This is a full-service community setting where warmth, caring and integrity are but a part of what I see as the vision that creates The Watermark's culture! The fantastic staff always have smiles and warm words for both residents and visitors. It really seems that the associates have a great interest in the success and wellbeing of the residents and the community at large. In addition to the great atmosphere, there is a huge comfort level in knowing that there are skilled staff members just a call away at all times. This is a great place and I have recommended many of my friends to explore this as an opportunity and a great place for their parents also! My mother says moving to the Watermark has turned out to be one of the best lifestyle choices she could have made. Partly because of the Watermark's proximity to philadelphia. In addition, therer are daily events presented right here at the Watermark such as recitals, instructive classes, etc. Last, but not least, there is the comaraderie of the many friends you meeti and socialize with, as well as the services of a caring staff. Again, The staff is extremely caring and takes each resident's wellbeing seriously. They go out of their way to help them through the inevitable difficulties that emerge for old people. Nothing in this world is better than feeling secure!!

My grandmother lives at this facility, I really enjoy visiting her and she truly enjoys living there. Its located in a really nice area of Philadelphia so I feel safe visiting my grandmother, and I have never heard of her feeling un easy about traveling around the area. They have a really great services that they provide to help keep residents busy. There is a hair salon that my grandmother goes to located on site as well as a day spa, i am not sure how often she goes there but im positive that she takes advantage of it because lord knows i would!. They have a excellent restaurant that we go to from time to time when i visit her the food is pretty good and the staff is very nice and professional. My grandma lives in the one bedroom apartment and it has the feel of a luxury hotel, I not know how much she pays but it is worth every penny.