I went to Holland Village. It was very sterile and hospital-like. They were in the process of doing renovations, and they were taking up the carpets and using a tile floor instead. It gave me a very hospital feel, and did not give me a feel of welcoming, or a place that I would want to live. The staff member, she was fine and, you know, we kept asking where all the residents were, because like nobody was out. We saw two residents there. She just kept answering that they just had breakfast and they must be all in the rooms. It just seemed odd, compared to the other places that no residents were out about, except these two, but seemed like they were there to give the place five stars. They talked it up whenever we saw them, but it was really like just the two people. The rooms were OK. They were nice. They had kitchenettes, but they were not large rooms. We looked at a studio, and also a one-bedroom, and I think this is the place where the refrigerator was right next to the bed, and I figured that would be very disturbing to somebody to have a refrigerator humming in their ear all night. They're all private rooms, they have their own bath. The dining area was a very large room, considering that if they just had breakfast, they must have cleaned up really fast because it was clean, surprisingly clean. If they just finished breakfast, I would expect more people walking around and cleaning up. So, it made me wonder if they actually eat in the dining room. They had a library, the dining hall, hairdressing, all the standard amenities you would find. She even took us down into the basement area where she was telling us that there was also more shops and stuff, but it was like behind a locked door that we never got to see. At that point, I wanted to leave the place anyway. It's not some place I would put my mom. When we checked out the community bathroom, there were a couple of stalls, and it wasn't clean. Everything else was clean, but the bathroom wasn't.

My mother was a patient in rehab for a couple weeks and then in the bridge to home step down unit for a couple of weeks. We have only good things to say about her care. She said the nurses and therapists and social workers were very good to her. This was during covid so we couldn’t visit but she was able to covey her thoughts and feelings about her care. The only thing she didn’t love was the food.

My wife and I have resided at Twining Village for about 3 years. During that time we've met many new friends and have participated in many activities. When moving here we were most impressed by the open, friendliness of the residents and staff.

I cannot even begin to get across the terrible environment of this place. My grandfather was there for rehab . In the 3 weeks he was there he declined drastically. None of the staff seemed concerned. He practically stopped eating and drinking for 3 weeks and they did nothing about it. Had we as his family not raised our concerns and brought in our own care consultant, I have no doubt he would have died there. Getting him out of there was the best decision we could have made. The social workers are incompetent. Much of the nursing staff was rude. The in house doctor was also incompetent and shared no information with the family. The place looks beautiful until you enter the rehab/ SN ward. Once there, you would think your in a different world. The rooms are extremely small for two people with old beaten up furniture. Nothing like the rest of the place. My grandfather also left the place with mrsa. As soon as Medicare stopped paying they tried to set him up in there personal care unit where he would need to pay out of pocket. He wasn’t even able to sit up on his own yet they assessed and approve him to move to a unit on his own with no consistent care. I would never recommend this place to anyone!!

If you care for your parent or relative do not send them to this facility!!!There are so many inefficiencies here there is not enough space to list them. You must plan to spend the entire stay with your family member and administer their care because they won't get any from the staff or it will come 2-3 hours after you request it. I think everyone of the employees and the administrator should have to spend a few days as an actual patient here and maybe then they would realize the total absence of care!!!

Staffing wonderful, therapist great. Nothing to complain about. Excellent experience!!!

My great grandfather was on skilled nursing unit 3 months ago for 4-5 weeks. The nursing care was wonderful,and the rehab department is the best I ever delt with. Sadly, we had 2 prior facilities he went to prior to ending up at Twining. .and to say "3rd time is a charm" is a HUGE UNDER - STATEMENT. Twining was much nicer atmosphere, more communication from staff to keep us informed, the food was "real food" and not institutional slop like he recieved in other places. We loved it and are happy he finally found a great place.

My Mother has been in Twining for over 2 years, I would not recommend this place to anyone. At first I thought it was the director that managed the place poorly but she was replaced months ago and the same problems exist. Very short staffed often, but especially on weekends and holidays. Not a caring facility....most times they careless about the residents.

Both Mom & Dad were there at the same time. The staff was very caring. Weekends were a little short staffed. Mom had to wait a half hour for incontinence care & I had to clip Dad's nails. Both disliked the food & 1 dietary aide was rude at dinnertime to other residents.

Twining Village seemed nice, and it's pretty. The apartments were a little small, but everyone was friendly. There's no problem with us there.

I visited Twining Village last year. It was very nice and lovely, but it was not something for me at that time because they had an indoor swimming pool which I couldn't use because of my legs. However, everything was just great. They had activities. They actually had people bowling and swimming. There were exercise rooms, and yes, there were people walking around the halls with their walkers. The people seemed to be very happy there. I didn't try their food, but I did go to their dining room, it was like a hotel, and it was really nice. Everybody was friendly, nice, and seemed to be very helpful. I understood when you moved in there that you would have all new appliances and everything fixed up in your apartment. They had transportation for doctor's offices and so forth, which was something I would probably make use of. They had lots of things that people could do.

My father was a resident of Twining Village. They have several living options there. They have retirement, assisted living and personal care. It is a facility that is conveniently located for us. I was very happy with this facility. They took very good care of my father. They took care of all his medications, took him to his doctor's appointments, etc. My father actually fit a little bit more into their resident dynamics because not everyone there was for memory care. He had gotten comfortable there. I was also happy with his accommodation. He had a small but very nice apartment. I did eat in the dining room many times and the food was very good. The staff was excellent and I like them. Unfortunately, my father was just there as a temporary situation. He just couldn't afford to stay there long-term. To be honest, if we could afford to keep him there, we probably would have. I recommend this place to those who can afford it because I think it is an excellent place.

When I visited Twining Village, the whole complex looked congested to me. The rooms were very small. However, they had lots of activities like exercise classes, bingo, educational activities and trips.

Twining Village had apartments and cottage style living. They have covered walkways between the different areas, so there is no travelling outside if you didn't want to. They also had their activities and they even have a pool. Everyone we met was very nice.

The location of Twining Village is nice, as are the buildings. There hashave been recent remodeling done, and the buildings look better than ever. Though the staff are always nice, Twining Village comes across as being rather unprofessional. The people who work there to do activities with the residents are not certified nurses, and do not have the ability to keep them all comfortable, or even help them get to a bathroom. The residence are treated as if they are incapable of basic communication, and are treated like infants. There are simply not enough staff members for the quality of life to be what the residents deserve.

Wonderful assisted living facility. Immaculate facility, caring staff. My mother spent three years in Twining Manor and loved every day there.