I liked that the rooms at Grande Village Suites were very big, clean, and roomy. They have a full kitchen, a refrigerator, microwave, stove, and dishwasher. The price was good. My mom will be paying half of the price of what she's paying now. They take Medicaid, too. Jessica was the one who toured us around and she was awesome. They have a lot of activities like outings and happy hour once a week where they have food and drinks if they want. Then they go to a lot of different places such as museums and shopping. They also bingo, cards, and puzzles together. It just seemed the right fit.

My top choice right now is Grande Village Suites. The visit itself wasn't that memorable, but the place sold itself with the size of the room and the amenities that were available. They offer three meals a day and they have a washer and dryer in the individual rooms so they don't have to send out the laundry or walk down the hall. Another thing I liked is that they have underground indoor parking so my car can be warm and dry in the winter. The place was clean.

My father-in-law was recently admitted there for rehab because of dehydration and weakness. I honestly believe they caused his death. He deteriorated quickly while there and looked like he had been in an accident. Big gash on his head that looked like it should have had stiches and bruises all over. They claim it was from falls. My sister in law got a call at 2:30 in the morning saying he was unresponsive and they were calling the squad and transporting him to the hospital. They couldn't tell us what caused his death, but he passed about 12 hours later. I think they sedated him with something and it ended up killing him. The facility looked very understaffed or the staff were all hiding somewhere. Please don't take your loved ones there. Even the coroner was concerned about the condition of the body. He wanted to know where all the bruises happened and what nursing facility it was. When the son and the daughter went to get his belongings from the nursing home, nobody even talked to them or asked why they were here or anything. Guilty consciences???

The staff was very plesant. The place is beautiful and clean. The DON even introduced herself very nice and knowledgable. My sister is very pleased with the therapy too!

Everything at Grande Village Suites was excellent. Dad's room was a two-bedroom 1,000-sq ft independent apartment. He was living in the independent part but he had all the meals brought to his room, and that was really good. They can't provide extended care there, so we had to transfer Dad into a nursing home.

Grande Village Suites was very clean. I knew a lot of the staff because I'm from Twinsburg. They were friendly, and very welcoming. The apartments were neat, and clean. They invited me to have lunch, and it was good. They had a menu that's adaptable to whatever you need because I'm a diabetic. I've been there for Bingo before.

I have a relative in the Memory Care Unit at the Grande Village Twinsburg location. I have noticed that if I ask a question about different ideas to make my loved one more comfortable, they feel challenged and the answer is "no" right off the bat. I've been labeled a problem relative. On 4 different occasions I have seen staff members sleeping. I have seen 3 different aides sleeping in a corner thinking people won't see them. On another occasion the aide that was supposed to be watching all the people parked in front of the nurses station in the Memory Care Unit sleeping. I feel that because my loved one is in a late stage level of dementia and can't express himself that he's invisible, I should just let him be left in the wheelchair all day with no alternative options. Just because his last days will be soon, doesn't mean that he should be ignored. These people can't say what they need. To care for these people properly they need to be transferred from chair to another type of sitting situation at least a couple times of day. I have come in to find his mouth and lips cracked from dehydration. It's not acceptable! He needs to be given water at least every 3 hours. Would that be too much to ask? These pore people are at the mercy of someone else every day for the rest of their lives. They need more staff! This is not ok. This facility needs a wake up call. I have tried to give this facility the benefit of the doubt over and over but I don't see any improvement. Nobody seems to care about these basic human needs. These reviews are to give an opinion about the care given. This is my opinion. Thumbs down. There are basic human needs that need to be addressed here.

The facility always smelled of urine throughout the buildings all the time. The workers were too busy complaining about their schedules to answer patient calls for help/assistance. The workers are not a happy lot and rarely smile. The nurses, with one exception, Jennifer, did the minimum and didn't listen to my concerns. Concerns for patient health were directed to nurses and the house doctor seemed to be the Great Oz- impossible to see, but you hear about the guy. I removed my family member for safety and health reasons since concerns were being ignored, dismissed, or not adequately addressed.

Overall the visit was enjoyable but nothing above average. The area that stood out the most was the food that was available there. The food was lame and had no texture. On top of this the facility had an odor to it. The staff did try and provide activities for the residents but that was its high point. They even have a WII on site. Visiting hours were also a positive point with 24 hour visitation. Parking as well was plentiful which is always a nice over looked feature. Rooms were of spacious size. The other benefit was that they were all private rooms with private bathrooms. Staff was nice and didn't seem as though they were understaffed which was a concern. Outside the place had a nice area to encourage residents to get sunlight. From a gazebo to a sitting room there was plenty of space for everyone. The activities did not stop inside as bingo and entertainment also reached outside the walls to these areas. Overall the place has a great social life but needs work on its food to become above average.