ProMedica Skilled Nursing and Rehabilitation
Advertisement
- 37603 EUCLID AVE, Willoughby, OH 44094
- (440) 256-8100
- 3.9 ( 11 reviews )
- Nursing Homes and Memory Care
Related Costs
Description
Reviews
3.9
( 11 Reviews )
as1013
March 12, 2018
We have a mother in this facility and they have been exceptional. They have taken time to discuss her care and have done everything that we have requested. They have made sure that we feel good as a family with the decision and they take extra time to talk with her during her transition. Even when time is short and they are busy, they TAKE the time to stop and listen. We appreciate all that this facility has done for our mother and family - we would be hard pressed to find a more caring community.
PatriciaK9763
July 06, 2017
I chose Medbridge at Heartland of Willoughby for my rehab because I heard so many good things about the care they provide. Therapy was my favorite part of the day. I really enjoyed spending time in the therapy gym with my therapist and other patients. I was pushed to work hard in therapy, and my hard work paid off. the nursing staff were also wonderful. The nurses and nursing assistants took excellent care of me and were always kind.
LindaG4532
July 06, 2017
I would recommend this facility to anyone. My therapist and nurses were awesome! The nursing assistance were there to offer me assistance, encouragement and support. I now feel more confident on my own thanks to the staff at Heartland of Willoughby.
serracpa
March 12, 2017
My wife was a patient at this center and received great care. She had trouble walking and was in a lot of pain when she arrived, but the staff there took great care of her. She left stronger than ever, and her pain was gone. She loved the food and made plenty of friends when she was there. Her room was clean and she always received smiles from the staff. I have told many people about the great care she received.
LinnyG
March 12, 2017
My grandma and grandpa were both at Heartland of Willoughby (which used to be Manor Care Willoughby) and I was very pleased with their care. They received great care from the nurses and nursing assistants, their room was clean, the building did not smell at all and was clean, and everyone was very nice. I would recommend Heartland of Willoughby!
carols2242
March 08, 2017
My mother was a patient here and I can't say enough good things. The nursing staff was wonderful, the food looked and smelled delicious, and therapy was excellent. The room was clean, the building smelled good, and staff were friendly. I would definitely recommend this place to others!
gables
March 08, 2017
My grandma stayed here for over 100 days. She was well-treated and attended therapy daily. Management really cares about the residents here! My grandma loved the food and the social interactions she had during activity time. She never once complained about the food, nor did her belongings ever go missing.
James512
January 26, 2017
horrible. this place smells, isn't cleaned well, the floors in patient rooms are dirty. it's understaffed. saw bug traps in rooms. the patients are in bed if they're not in therapy, and basic precautions against falling aren't taken. basic hygiene and oral care aren't done. belongings go missing, get broken, get ruined in the laundry. food isn't great - when the orders are even correct. very few of the people working there actually care about the patients.
Carol2242
April 07, 2015
I visit my husband daily and am very pleased with the care. The nursing staff are very attentive and take wonderful care of him. Therapy is excellent! The building is very clean and the food is pretty good. I would definitely recommend this place.
truelight
October 15, 2014
It is an unsafe place.I needed to call family members to stay with me at times .The nursing staff lack basic skills.several times I waited 1 to 2 hours for my pain medication.I felt so unsafe.
no manor care
October 27, 2012
Short staffed to make money. Staff could not keep up with patient care because of that. Dirty shower rooms. Poor cleaning of patient rooms. Nurses did not change my my wound dressings as much as the doctor ordered. Management were rude with no people skills. Saw them berate employees in front of patients. During my 4 month stay 12 of the best staff members left in disgust because thy are not treated properly. Would not recommend. Gave one star for some of the nurses, aides and therapists
Show all 11 Reviews
Show Less
