I've been in Briarfield Manor for two years now, and I’m improved since 2015. The staff members are good, professional people. The therapy staff is outstanding. I would rate them at least 4 and the physical therapy a 5. The nursing staff and the aide staff, all of them are good. I’m a member of the residents council, and they try to keep up with things. Overall, I recommend the place.

The facility itself was not bad, maintenance wise, but the staff was horrible. It was almost impossible to find anyone who worked there to help you out. My Mother would hit her call button for assistance, and it would usually take them around 40 minutes to even respond. Then they would come in and ask what she needed, then take another 40 minutes to come back with her medicine, or water, or blanket, or whatever it was that she needed. There was always people yelling out things like "help me". It sure didn't seem like anyone was ever helping them. There were signs everywhere saying that the doors were locked after 8pm for security reasons, and that you would have to visit by entering the main entrance, but the doors were never actually locked. So clearly it wasn't very secure. Also, their idea of therapy was pretty primitive, to say the least. They didn't even provide my Mother with compression hose, even though they were clearly written on the doctors orders from the hospital. So needless to say, she had a horribly swollen leg, which they did nothing to help. All in all, it was a horrible facility, with horrible staff who had no sense of urgency. I would not reccommend that place to anyone for any reason!