My friend is now at O'Neill Healthcare Bay Village. She is in long-term care. The facilities are older and are very spread out. It's a little bit noisy. The staff are excellent though. They're very responsive and easy to talk to. The food is OK. However, my friend complains that there's not enough choice and they feed her too much. And I don't think the food is as good. There's a lot of fried and breaded food, which she doesn't like. The facilities are clean. The rooms are a decent size. The grounds are nice, but there aren't any places to walk or go sit outside. I think the assisted living people have activities, but the long-term care people don't even have a dining room. However, they're less expensive and they also take Medicaid, which makes a big difference.

My dad is a resident of O'Neill Healthcare North Olmsted. So far, from the standpoint of someone whose dad is in a nursing home for the rest of his life now, the experience has been very, very well. The facility is clean and is in good repair. The staff are very professional, and they take good care of my dad. They meet all of his needs. I have no complaints. This is not a rich man's facility. There are nursing homes that charge almost twice as much, and they're a little more upscale. I haven't tried the food. I think it's probably my dad's opinion that's most important. My dad likes the food. The place is nothing fancy. It's certainly organized, and it meets all the patients' needs. Nursing homes are expensive. It's a lot of money, and I don't know if I'm getting my money's worth. However, I would recommend them in a heartbeat. I looked at several other facilities. I guess as far as for the money goes, you certainly seem to be getting a lot more for your money than some of these other facilities that are very much more expensive.

My mother was a resident of O'Neill Healthcare for a while in skilled nursing. I considered also the memory care unit there, which was larger than where she is now. She had excellent care in skilled nursing. The facility was clean and the staff was friendly. Everything about the memory care unit seemed positive. She had a private room. She had physical therapy and occupational therapy there. They had other activities like movies and ice cream socials, but she never got involved with them.

My husband was a patient at Wellington Place and was unable to get pain medication for his pancreatic cancer (stage 4). When I asked the nurse that I had asked earlier in the day about it, I was referred to the nurse at the front desk. She asked me why I was asking her and referred me back to the original nurse. By this time, I was in tears. He ended up back in the hospital a few hours later. A new pair of bedroom slippers were never returned with his belongings.