Well, the nursing staff and aides were great...that is the only good thing. Many times I had to wait for someone to let me in. I had to ask multiple times to for my moms bedding to be changed as she is non verbal. The worst part is they wanted my mom out and did not follow any of the correct procedures (a cut letter was thrown on a table we were told...this was supposed to be handed to so we could sign) so I filed a appeal which was denied so I find another appeal... one of the "social workers called yelling at me for filing an 2nd appeal and when I tried to talk screamed that I had to be quiet and listen to her going on about money and we would have to pay(I hung up) it was all about money at this point. The Administrator was asked to call me but never did and I was told the 2 social workers ran to her office right after the phone call to tell their lies and cover their butts...what they didn't know is I had the call on speaker and the girl in the next office heard it all...she couldn't believe I was talked to like that We took my mom home 2 days later.

My father is staying at Concord Village Skilled Nursing & Rehabilitation. I can't get in there because of COVID. The only thing I can say is they have great communication with the families. The staff will call us and let us know what's going on. My dad said the food is terrible, but other than that I don't know anything else. It's a new facility, so it's beautiful. The surroundings are nice. Right now, he's still in the rehab level, but he will be going to nursing care. He is bedridden right now, so he's not partaking in any activities.