Encompass Health Rehabilitation Hospital of Toledo was a fairly new building. However, the alarms were continually going off at the nurses station, which you could hear all the way down the hall where my mom was at. Every resident could hear it, and they were going off all the time. I understand this was in the midst of COVID, but they did not allow any family member to be with my mom during the intake process. It was extremely confusing and upsetting to her. She didn't have any of her own clothing. She was cold. She didn't know what she was doing or where she was going. There were no familiar faces. They wouldn't let any of us in until visiting hours started some 7 hours later. Also, the food was really bad. I was not happy with them. Other than that, the coordinator was excellent, and the nurses were very kind when therapy came in.