Staff is rude when they actually take the time to answer the call light. Often times come in and turn the light off saying the will be back shortly and never return. If they do come back its normally hours later. Father had to call me after waiting 5 hours to be changed. Would not ever put another family member in this place.

The Laurels of West Carrollton (formerly The Rehabilitation & Nursing Center at Elm Creek) was too small and sort of depressing. I didn't like it. It was pretty crowded. There were lots of people there, and I got the impression that they were a bunch of zombies. I would not put my husband there. I was interested in their memory care unit because my husband has dementia. The rooms were double occupancy and on the small side. It looked clean and they had a lot of things going on, but I was turned off when right off the bat the girl who was going to show us around said, "You have any questions?" I also saw a lot of people sitting around and not doing anything.

My father had surgery and he had to go into the Laurels (Rehab Nursing Center Elm Creek) for a couple of weeks. The food there was bad, it was not very appetizing. When he was there, he was just sitting in his room, no one would tell him there were activities, and he can't look at the calendar to see. However, they had an excellent rehab center. The facility itself was clean and the staff was really nice. Our sister was also there. She had a massive stroke and had to be in The Laurels for about two months and they were excellent with her, that's why we chose it after Dad's hospital stay. As far as the facility goes, it's clean. They have a dining room, they have activities, and the staff is very friendly and excellent. It was just the food he was getting was bad and he was just sitting in his room. We later found out he wasn't put in the memory care section. He was in put in the regular nursing care section, so that's why he wasn't being told when there were activities, because normally people don't need to be told. It wasn't totally their fault.

My grandmother was a resident of this facility for several years. I was pleased with the care that the staff provided to her and impressed with the rehabilitation methods used. I would like to see some improvement to the facility itself as it is looking old and tired. I would also like to see more programs for the residents as well as things to make them more comfortable and more at home. On more than one occasion my grandmother would tell me a very personal story that one of the staff members had shared with her. She was treated like a grandmother by them and she treated them the same. This facility is highly recommended by me and my family for the care of your loved one, perhaps you can help them convince the parent company to spend a little money on the facilities decor. It is their home after all.