I wouldn’t recomend any elderly family member or friend going here !!! My father was there in Jan 2022 for rehab after back surgery . He received very little rehab and was left in his bed with a diaper . He was capable of going to the bathroom with assistance . Most of the staff seemed put out every time we called for assistance . The nurses were great but the aids were horribly and treated my dad like garbage . The place was dirty and every time the food was brought out it had Nats flying around . It would be at least a half an hour or more to get someone when we rang the buzzer for help . The lock on the front door was broken so the safety concerned me As well . Anyone could have walked in off the street!! Thank the Lord I was there constantly to observe the lack of care and pulled him out after a few days . Otherwise he would have never left in any shape to go home .

My 77 year old dad needed rehab after being in the hospital for 2 weeks, We chose Heritage springs because we were told that it was a 4 star facility and offered transportation to a nearby dialysis unit. The disappointment of care dad received here was beyond frustrating. The facility is understaffed. There was a lack of urgency when we pushed the call button. Most times it took 30 minutes to an hour before our call would be answered. My dad was supposed to be changed (diaper) every 2 hours but was not. A lot of the times we had to insist that he be changed. My mom would even do it herself because she didn’t want him laying in a dirty diaper. My dad was in the facility for just shy of two weeks and had not received a bath. When we asked about it, we were told that there was documentation that he had refused the bath? My dad was in tremendous pain and there was a lack of sensitivity from most of the staff. There were just a few aides and nurses that seemed compassionate. I recall one aide telling us that even though my dad was crying out in pain that he was still required to do his therapy or the insurance would drop him! It was beyond insensitive and just plain ridiculous. We made the decision to stay with my dad around the clock because we were worried that during the night he would be left alone and not checked on by the staff. The care didnt improve until it was clear that dad was not going to leave the facility alive, we had made the decision to call Palliative Care/ hospice and had several members of our family there with him all the time. Dad died a little after midnight on September 24 2021. The funeral home had a hard time getting Heritage Springs to answer their call and when they did reach them, the person at Heritage Springs was rude and told the funeral home that they shouldn’t be calling them at that time of night. I very seldom ever leave a bad review of a business but I had to write this with a hope to help someone else facing the same decision that our family had to make with putting someone they dearly love into Heritage Spring. Don’t choose this place.

They never have my father ready for scheduled appointments even though they are at the same times and days every week. The are constantly losing personal items, and have lost about 15 full sets of clothes. I would not recommend this place to anyone.

My 95 year old mom was sent for rehab here and the level of care is horrible! She broke her hip and arm and we hired round the clock sitters to help her because no one comes. I spent 3 hours yesterday trying to get someone to help her get into bed and the people in the nurse's station were rude, gave me dirty looks and no one came. Average time to change depends is 5 hours. I'd say average response to call light can vary from 1 to 3 hours if yesterday was any indication. A woman told me her mother in the room next door had a colostomy and when she came to visit, her mother was sitting in feces as no one came to check it or clean it. We are working feverishly to get her transferred elsewhere.

In my estimation, everyone in the facility bends over backwards to satisfy you to the best of their ability. The attitude is very high.

The only good thing for this facility is the Therapist are very attentive and know their job! I never receive the meals/drinks I order nor does my roommate. When I receive my tray and ask for what I ordered the staff either doesn't return or comes back after a minimum of an 30 minutes to an hour. Call light response is typically 15-45 minute wait time to use the restroom or get any assistance. Very disorganized and understaffed.

My mom is currently in long term care following a stroke of spinal cord. This is a very difficult situation to adjust to so her care matters a great deal. She has received excellent physical and occupational therapy, which could mean the difference between her walking again or not. We have tried other facilities in the area and Heritagespring by far has the best therapy/rehab. The staff overall are very good. It is a lovely facility. Their "shared" rooms are nicer than many private rooms in other facilities. However, we do wish the rooms were larger, particularly when you have a wheelchair.

I appreciate the WONDERFUL job Angie does caring for my Aunt. I try not to bother her with concerns or questions when I am there , but when I do , she always listens and helps me with the situation and ALWAYS with a SMILE and a GREAT ATTITUDE .. Heritagespring should be very pleased to have Angie on their team and I feel very fortunate having her caring for my Aunt. Marlene aka Ethel

This place is so unprofessional. They are a joke. They disrespected my mother in law in the most ignorant way. My mother in law was in an accident and chose them for rehab. When we first got there, there was no one at the front desk and spent an hour calling people before someone even came to help her so we asked the nurses there and they were so rude and disrespectful saying they weren’t expecting her and told us she wouldn’t have a private room after we were promised one and the one nurse laughed in our face when we explained the issue. The administration lady had no care for her at all. She first lifted her by her shirt to move her instead of her arm, she kept trying to force her to walk to the bathroom when she has a no weight bearing fractured knee and didn’t want her to use a bed pan, she kept hitting her knee to see if it was moving, kept giving this smartalic attitude towards us the whole time and didn’t even help her in bed to where my husband and his sister’s boyfriend ended up lifting her up to use her brace because they wouldn’t put it on her. No one introduced themselves to her or explained anything to her. They left her side door unlocked. The nurse would come in the middle of the night and NOT wake her up to introduce himself and literally stuck a needle in her arm without explaining what it was and then left her. They didn’t give her the clothes she came in. Overall THIS PLACE IS A JOKE! I wouldn’t recommend this place to Satan himself. Do NOT send your loved one here at all.

I would recommend this facility because the therapy was excellent and all of the staff was friendly and welcoming. The food was good but I would had liked fresh water more frequently. Overall, I was very satisfied and couldn't have asked for more.

My love one has been at this facility for 4 months. The facility is very nice however, the carpet in some of the areas needs to be cleaned more regularly. Also, it would be nice if deodorizers could be installed throughout the hallways. However, given the nature of the business, I do realize that slight odor issues may be unpreventable. My relative is well cared for by the personal care professionals and nursing staff. Additionally, any questions or concerns that we have are answered and dealt with immediately. The social services team is outstanding. They have helped us facilitate care needs within the facility, as well as complete the necessary documents for extended care. They have been very professional, pleasant, and committed to helping us through the process of obtaining long-term care. Overall, we are pleased with this facility and will definitely recommend it to others.

I wasn't pleased with the facility when I first arrived because no one informed me of the rules and policies. However, I am leaving with a smile on my face. I had a good time here and I am an improved man.

I love working with all the people and caring for the residents. Its a wonderful facility.

I have had excellent care here. I'm going to miss all of the people in therapy, especially Jimmy, Cindy, Tiffany and Sejal. I'm sad leaving but happy to ho home.

Heritage, such a fantastic facility! Rooms are spacious and cleaned daily. Staff was friendly and always smiling. The Therapy Department deserves 5 stars for their efforts in working with the residents. Great team! The facility has a marketplace where residents, family, and staff can go to purchase snacks, open 24-7 which was great. I would recommended to anyone who is looking for great care for their loved one

The therapy department is very good and the nursing staff is fair. I like going to Activities and especially enjoy the bird “Bob.”

Heritagespring!! What a strong team. I had a great stay in West Chester 6 miles from my home. My Husband was able to drive by each day to attend to my laundry and check in. This is also a pet friendly atmosphere where My dog was able to visit anytime. I was very emotional during the initial check in about the thought of not seeing my fur baby and was ecstatic when I found out she was welcome. Although It was a short stay for me I was so pleased with all of the staff. The meal service was very inviting and I made a couple friends during the meals and activities that we attended together. The therapy team is so wonderful and fun. Thank you Heritagespring for a great stay! I'll see you next fall after my second joint replacement.

My father spent over 3 months at this facility and I was very impressed! From the beginning of his stay, we were welcomed and greeted with open arms. Everyone was always willing to answer any questions and help us in anyway. The facility is very clean! I highly recommend the nursing and therapy staff. My father was excited to go home but he misses the staff at Heritagespring! Thanks for taking such wonderful care of my father!

My mom was admitted to long term care in February. We left another facility because we were unsatisfied with the care we received. Since arriving here we have been very happy with the care we have received and all the staff we have been in contact with. The facility is kept very clean and the activities provided for the residents are great. We really love the care my mom receives and would recommend this facility to anyone looking for a place for their loved one.

Honestly I couldn't have asked for a better place to have my grandmother after a total hip replacement. The nurses And nurse aides were very accommodating and the administration as well as admissions coordinators were very inviting. I was able to rest easy at night knowing my loved one was in good hands. The therapy team was amazing and had my grandma walking in 2 weeks and that's saying a lot after the long road she had been down! By far the most beautiful atmosphere I've seen in long term care and I've toured many buildings! Thank you Heritagespring for a great stay!

I would not recommend this place to anyone that actually cares about their family. My relative was on rehab and she was not satisfied with one of the aide. Left my relative crying because she was so mean. I believe her name was Kayla. We spoke to the Rachel's and was told that the situation was taken care of but she continued to come back into her room. Made her stay there horrible. She took no pride in patient care nor did the nurse. The aides work short and like slaves all the time and the nurses never pitch in to help. They walk pass lights and I'm very familiar with the health care field to that fact that there is a no pass zone.. My relative loved Clarissa, that really tall girl. She wishes she could have taken her home. Sweetest thing. She was ready to leave given that they are always short staffed which I saw for my own eyes and the fact that I came in and there wasn't a aide in sight for a whole hour and half. There was another one that my relative loved I just can't think of her name. It might have been Misty! I believe if people would work together in that place it would be a great facility. There is no team work, unorganized, and to many people with titles and not doing any work. It's really sad they don't value great patient care!

I would not recommend this facility. My mother-in-law was in for rehab. for knee removal. She would buzz the nurses for assistance to go pee. She would have to wait up the 20-30 minutes for help. Nurses would be in Nursing station shooting the breeze every time I was there (Daily). On Tues I set it up to take her out on Sat. Reminded them Thurs & Fri. They told me when they would be done with IV antibiotic. IV was started 45 min later then I was told. The Buzzer buzzed for 30 min Telling us IV was done. I told them 4 times before they came to turn it off and finish up. I would not have been upset but there were 7-9 Aides/nurses sitting in/around nurses station each time I said something. I was not a happy camper. Also Food trays would sit in her room for hours.

Although Heritage springs has a clean and inviting atmosphere, the care by aids and nurses is lacking. At one point I asked a nurse to help me get my mom on the toilet...her response...I'm going on break so you will need to find someone else. To say I was shocked is an understatement. I did not report the incident as I didn't want her to take it out on my mom. When my mom passed away, only one nurse said how sorry she was for my loss. While removing my mom's items...no one else said a word about her passing. To me this showed a lack of caring. This is an expensive facility and not worth the money we paid.

Don't place anyone here! It is terrible. We took my Dad out as soon as we found another place open. When he was admitted, no one even welcomed us or told us what procedures they had in place. I got locked in a hallway because no one told me there was a code. We pressed the call button and no one came. The man next door had his TV blaring. We switched rooms 3 times that night (the same day my Dad had been in the hospital and he was exhausted). All the TVs were so loud. The doctor that came in didn't even read his chart and thought he was taking Xanax and diuretics (only listed on his chart for emergencies). I couldn't wait to get him out of there. I didn't leave his side and was promised a recliner but slept on the floor on a pile of Depends! This place has serious issues!

Very poor medical assessments. Very poor communication regarding end of life issues. Impersonal and overworked staff. Would never place another loved one there.

They have more to offer at Heritagespring. It's a cleaner, nicer nursing home. They have their accidents out in the hallway, but they seem to get everything cleaned up. The food is better there. There might be times there might be food trays laying around in the dining rooms, but they seem to get things cleaned up as quickly as possible. The dining rooms and the hallways are nicer. It's a much newer-looking building. That area is very nice. There's a big pond across the street. They put tablecloths on their dining tables, and everything just looked better there. There were times that my wife was complaining about the staff not getting to her fast enough there. Sometimes it was good. The last time before she left there, she was screaming, yelling, had a lot of complaints about what should have been done or followed upon. On both floors, they have a game room. They can go in and they can get on the internet in there. They have games they can pull out. They have slot machines that they use their coins in, and if they need coins, the machine will spit them out, or they can go ask for more coins and they just pull the handle on these different slot machines. It has a nice big piano in the middle of it on one floor, and it has a beauty shop.

I agree that Heritagespring is all about the money. My mother's bill was incorrect every month...always in Heritagespring's favor. I am not talking a few dollars...hundreds of dollars. The administration avoids families...I tried for over 4 months to speak with the admisnitraion and was never able to talk to anyone nor did anyone return my calls. I was at the facility visiting my mother daily and seldom say a RN. A chari/bed alarm would ring for a long time before anyone checked on the resident. I know on at least 2 occasions my mother fell and it was a visitor who finally investigated why the alarm was going off...thus the visitor was the one who got the staff who ignored the alarm. Although my mother seemed content at Heritagespring, she often complained that the aids were rough with her. Heritagespring is a beautiful facility that is clean but is lacking in most other ways.