Our tour with Twin Towers has been great. We like it very much. The staff has been incredibly helpful and very nice. Everything that we saw, we like, the apartments, the garden homes. I have nothing negative to say. Everything was clean and nice. We were offered meals but we declined that. We didn't have a meal there. Their dining area was still closed because of the COVID precautions. We were not able to tour the whole facility, just the individual apartments, like the model apartment and the model home. It's beautiful. I have nothing bad to say. Everything is very positive, very nice, and very clean.

Several members of my family have lived at Twin Towers. If the resident is part of independent living, there are few issues. I agree with the reviews that the facilities are adequate, reasonably maintained and some activities are available to residents. Most of my family members were able to live independently until their death. We were a family that was very involved and often on site. We noticed a drastic difference once a resident moved from independent living to continuing care. For over a week after a fall, hospitalization and surgery, no one from the facility contacted us or our family member regarding the accident, his status, or follow-up care, even though our family member had lived there many years and they knew him quite well. So, we finally called a meeting to get an explanation about why he wasn't monitored in assisted living, as agreed upon, since he was a fall risk and to determine the next steps for his care. While recovering at the on site rehab unit, it required daily intervention by us to advocate for our family member. Physical therapy services were excellent but there was little to no communication between the physical therapy staff and rehab employees, so our family member did not have opportunities to practice the skills. I would not recommend Twin Towers to anyone. On the surface, things look fine, and the marketing of the facility assures that. But once behind the scenes, beware. The care deteriorates significantly.

I would highly rate Twin Towers. I loved how they treated their residents and the activities they had for them to do. Their quality and rooms were far superior. It’s so nice, and the staff was very nice, as well. I would absolutely recommend them.

Mom has been in Twin Towers since 2014. It could be better, but it's fine. The rooms are well appointed. They have frequent activities. They have entertainment comes in, different board games and card games, and movie nights. Mom is in a 2-bedroom apartment. Although, they could improve on their cost and dining cuisine.

We’ve been to Twin Towers, but we cannot afford it, according to them. They are remodeling their two-bedroom apartments. They’re very nice and we would be interested in them. The apartments have very nice closet space, balconies or walkouts, and nice kitchens with stainless steel. The ones that were remodeled were very nice. They also have patio homes. They have a lot of things and cover people's interests from one end to the other. They have so much physical therapy, go on trips, tours and out to certain events. We had lunch there. It was very nice. They have a very nice setup for dinners, too. What is bothering us is that we’re still independent, and everything there is regimented.

My father is at Twin Towers. Some of them are good, and some of them are bad. The apartments are very nice. His apartment has two bedrooms, two bathrooms, a living room, a kitchen, and a patio. The food is institutional and bland. They have three very large dining rooms. They have a pool and a large auditorium where they have concerts and lectures. They do crafts, and they have many activities.

We did find Twin Towers for my parents. In the assisted living, they have studios, one-bedrooms and two-bedrooms. They don't really have floor plans because all of the rooms are just slightly different. When an individual leaves there, they go in and re-do everything, e.g., put new carpeting, new flooring and new countertops and cabinets. They have a robust activity department. They have transportation available. The staff actually has been very accommodating. I have not tried the food but my parents seem to think the food is fine. Security and safety is fine. They have a security officer on campus and my parent does have an alert, like they wear around their necks that has GPS tracking in it. My mom moved in three weeks ago and Dad will be moving in today.

Twin Towers primary focus is a glorious campus presentation to generate profit. Providing a true quality care environment for residents is a low priority. The marketing staff promise great things and deliver little. If you are considering a move to TT for any level of care, make sure you get everything in writing before you sign up.. I would suggest you eat several meals (including on a weekend) as an unscheduled guest before you sign up for the meal plan as an Independent resident. . If you are considering Assisted Living or Memory Care, be aware that most of the caregivers are uneducated about the complex issues of dementia and memory care. If the managers promise you any supportive or special services, make sure you get it in writing before you sign the contract. Administrative managers and clinical staff are not interested in addressing any problems you experience after you move in. Phone calls regarding care issues do not get answered in a timely manner and return calls are promised but rarely happen even after multiple requests and persistence. TT may be a "life enriching community " if you do not need much help.

Twin Towers was very nice. My mom was in a two-bed room. She had her own bathroom. They took care of everything and they have a hospice person who came in to check on my mom.

When touring a facility I look for cleanliness,friendly employees, happy residents, beautiful Ground. I found all of this and more. Every employee we ran across greeted me and mother-in-law. Even the residents talked to us and looked at home. There are tons do activities for my mother in law to enjoy, hopefully soon. To me this is like a Cadillac model.

OUTSTANDING

My mother used to be the Director Of Health Services at the Twin Towers Retirement Community In Cincinnati, OH. I used to go there in the summer and put in some community service hours for school. I would play bingo with the residents as well as help some of the nurses fill the residents cups with ice. I very much enjoyed the time I spent at this nursing home working with the seniors. The facility overall is beautiful. It is a very well kept place. The first floor has great rooms filled with various artwork and one room has an old and very rare Hammond Organ. I've spent a lot of time in nursing homes growing up and without a doubt I can say Twin Towers was my favorite place to visit. The nurses were very friendly and outgoing. My Mother doesn't work for this retirement community anymore so what I'm describing are my own personal feelings. I am In no shape or form trying to boost the reputation of this facility. If it were my Grandparents or Parents living at this facility I could sleep soundly and know that they are In good care and a great relaxing atmosphere.