Have Father-In-Law in assisted living and most recently now in Health and Rehab Center. For over 10 days now the family has tried for hours to make phone contact to check on current condition and 90% of the time can not get him on the phone. Have placed several request to speak with a nurse and can never get a return call. Phone service and concern for family trying to make contact and check on patients condition is extremely poor

When calling Facility they are extremely difficult to get a hold of and do not answer phone calls. Staff is very slow and even inattentive.

My mother lives a cottage which is very nice. She moved here to set herself up in the event that she need assisted living or rehabilitation, that she would not burden her family. She had to have a extensive back surgery which gave her the opportunity to use the rehabilitation unit. When she arrived at the center from the hospital, two men came with a wheel chair(arm was held on with tape) to get her out of the car. Upon entering the rehab I notice how dirty the carpet was. Her private room was furnished with old furnishings. There was ant traps in the corner of the room and their air conditioning was not working properly, you could not breathe in the room. The evening shift there is one LPN and one aide to care for 15 rehabilitation patients, not nearly enough to care for post surgery patients. She was served food trays with ants running on them. She too had ants crawling up her legs, body and brace. Not to mention the food was gross. She is diabetic, her blood sugars were taken in the middle of eating and medication given when the nurse could get to them(randomly). They only wanted to bathe her three times a week. With her extensive back surgery she need to move around, only to wait forever for help. She was supposed to stay there for 6 weeks, after barely making 2 weeks, I am caring for her myself at home. They also sent her to have her back brace adjusted in a 35 passenger bus that was old and pounded her back so badly that it is now fractured and her screws are loose requiring another surgery. The air conditioning on the bus was broken and the windows could not be opened on a heat advisory day, temperatures were unbareable. So our observations with St. Leonard’s is, as long as you are well this is a very nice place to live. It is when you are most venerable, needing extended care that St. Leonard’s is lacking.

I like St. Leonard. They had a good independent living community, but we're going to assisted living. The staff was very friendly and accommodating. The atmosphere and environment were very good. Physically, it's more dated than some of the other places out there, but it's still adequate.

I think St. Leonard’s is really nice, and it seems like the nurses and the aides really care about their patients. They’re really helpful. It is clean, and it is close to home. They have assisted and independent living, and they have memory care assisted living -- which my mother is in -- and then they have the skilled nursing. There are only 15 people to a unit, and in the dining room, there are only three to four tables. Right outside, there is a garden that they can go out to. They have crafts, exercise, and entertainment. They also have animals that come in. Sometimes they go out maybe to get ice cream or go on little trips.

The nursing home part of St Leonard was not good, but the assisted living facility is fantastic. They are giving her all the care she needs, and the staff is good. Her room has a bed, bath, closet area, and a room for her own furniture. The dining room is very well taken care of. The food appears good; she eats them well. I haven’t eaten any of it, but it looks appetizing. They have some people come in and sing, and they have movies.

I think St. Leonard is above average. The staff seem to be caring people. The whole facility is very nice.

Grandmother lived there for about two years. Staff was very kind in my experience, though at times fairly negligent. My grandmother fell once and bruised a lot around her body when the staff wasn't there assisting her. They did get to know her well, and were very hospitable to my grandfather when he came to visit. Every time I visited they were doing some sort of fun activity, so it's good that they kept the residents busy.