I was at The Village at Westerville for respite care. I liked the staff the best. It's just they weren't enough. I also liked the cleanliness of the place, the friendliness of the staff, and the food. It wasn't like hospital food, it was good. They had plenty of activities for the clients too. It's one of the older facilities in Westerville, and so they didn't have the internet in the rooms, but they've done a good job on keeping it very updated, and they're working on redoing an apartment once it's vacant.

I visited The Village at Westerville, but the rooms available were upstairs, and I was worried for Mom. We talked to the woman who ran the place, and she showed us around. We did not get to see the rooms.

The staff at The Village at Westerville was very friendly and very helpful. The facility was very clean and the people looked happy. They have a semi-private room and they told us that they had activities for the residents.

The Village at Westerville Retirement Center is located on a quiet street in a suburb of Columbus, Ohio. Westerville is known for its friendliness and civic-mindedness, so it is no surprise that such a beautiful facility can be found in this town. I took a tour of this facility in order to meet the activities director so that I could begin a volunteer position with the center.The building's appearance is beautiful and also homey looking. From the outside, the property is enchanting enough that any person would likely feel confident about moving a loved one into the Village at Westerville for extended care. The atrium is well-lit and has lots of greenery and comfortable seating. The staff members who greet guests are polite and friendly.However, as I experienced the entire facility, I found other parts of the retirement center that were not so lovely. The rooms were what one might expect from a retirement home: spacious enough for living but certainly not expansive. The meeting facilities were somewhat bland-looking and brought on a feeling of cold. The nurses and direct care staff were so busy that it was difficult to get a smile out of any of them.During my tour, I was scheduled to meet the activities director. I was left standing outside her unlit office for over 20 minutes. I watched as people went by who seemed to need assistance but were not getting any. I saw nurses shouting and frightening some of the patients and usually, not the ones they were intending to warn about danger. After 20 minutes and the arrival of an emergency response team, I decided that I was not going to meet the activities director and see the rest of the facility.As I left, I felt disappointed in the breakdown of communication. I also felt bad having seen the retirement center in such a quandary as I am sure all assisted living facilities are these days: overpopulated and understaffed. I believe that working in such a facility is a difficult and stressful job. I think that the staff is doing the best they can with their resources. For this reason, I feel it would be helpful for the retirement center to receive grant money so that the facility could hire more adjunct staff and provide more resources to its patients.