I had surgery and than was admitted to Kingston.. My pain meds were often late like more than two hours ,sometimes on time… At first they were giving me my insulin and after awhile no insulin and I had to start asking for insulin.. They were giving me two medications that were not suppose to have been given at the same time and caused my blood pressure to drop to low! I had not had a BM in six days and they were giving me things for that but someone told me they flagged it on day three n was reported that I had one on day three was not correct! One of the aids had a very bad attitude. Food was so bad there were time I did not eat and told me if I went to the cafeteria I could get better food… Their physical and occupational therapist store great!

This facility has ZERO onsite supervision for the night shift. Therefore when a patient needs pain meds during the night shift while recovering from a total knee replacement, it doesn't happen in a timely fashion, despite the supposed "alert" put in the nurse's computer. It doesn't take anything more than common sense to know that if a patient is in pain and doesn't sleep well, they become: 1. a FALL RISK 2. unable to complete the physical therapy that they came to Kingston for in the first place. STNA's will actually tell you that some nurse's just choose to take their sweet time to bring meds, and I'm not saying 20 minutes, I'm referring to hours. Since tonight's call for meds went unanswered for 1 hr, the patient made his way to the nurse's station to get his meds. When he said he needed them every 4 hours and that he would contact the night time supervisor to prevent this from happening another night, her response was, "Do what you need to do." I am extremely disappointed in our experience at Kingston. So many people have said this is THE PLACE to go for rehab. So my question is, Is there new supervision or owners? Because what we are seeing with night time nurse staffing and the awful mess that is coming out of the kitchen, in unacceptable. The day time clinical directors will say what you want to hear, and then the sun goes down and the night shift's RN's responsibilities obviously follow suit. (Theresa specifically is a gem... insert sarcasm here) If you are considering Kingston for yourself or your loved one, please do yourself or your family a favor and shop around. How they have been VOTED #1, as their sign outside declares, is beyond me.

The place could not be worse. My father has been there for about a week. The nursing staff is extremely neglectful. For example, he is supposed to be given his nebulizer 6x per day; the first day they gave it to him 3x and, even then, that was only with many reminders. He is supposed to be given in insulin shot every morning at 8:30 am. This morning, they finally gave it to him at 10:30 am after he gave them 3 reminders and my mom finally went and complained. The food is equally awful. Tonight's dinner was spaghetti (yes, spaghetti) and 2 meatballs in a dried up hotdog bun! We are having him moved. The place is a disaster.

Kingston Care Center of Sylvania is close to my house, and it's very clean. The staff is very friendly. My dad is a picky eater, but he's eating a little bit of the food, so I guess it's OK. They seem to take pretty good care of their facility and their patients, so we're happy with it.

My Father spent a month in this facility. The care he received from the aides was fantastic, the care from the actual nurse and physical therapists was horrible! We had a home evaluation done and the physical therapists were too busy measuring the doorways to pay close attention to my father. They reported back that he met the criteria to be released! When he came home he could not walk or do anything without someone holding onto him and we had to help lift him to even get out of a chair! We told the nurse that we thought that my father was getting another UTI and she told us that's impossible he just finished antibiotics 2weeks ago. This same nurse was told that my father had diarrhea, which went untreated for 5 days prior his release. She claimed she new nothing of it! I myself told her! My father was released on Sunday and on Thursday he was back in the hospital with two infection! A bad UTI and C-Diff! I wouldn't recommend this facility for stray animals let alone someone's loved one!

My husband is a former resident. The nursing care he received was good and therapies he received were excellent; however, the daily care, which, unfortunately, was most of his day, received from the NSTA's was most often inadequate and at times, showed a lack of respect. There were a few competent, caring aids, and, unfortunately, many that were very incompetent. As a bedridden patient it was not unusual for him to wait as long as 30-45 minutes more often than not when he needed personal care. Often times he was left unable to call or cover for extended periods of time after someone finally did arrive. It was not unusual for him to wait at least 15-30 minutes to be lifted from a wheelchair back into bed when he requested it. These unnecessary waits caused him undo stress which I noticed in his inability to relax there. Many of the aids were unable to prioritize patient care over passing snacks. Multiple conversations with supervisors brought no change or improvement. Moving to another facility was the only option and solution.

Mom-in-law was at Kingston Care Center for rehab. She went in this facility directly from the hospital. As far as I know, the staff were very good. This is the second time she's been with Kingston and both times she has been very happy to be there. They seem to do a very good job in taking care of her. The facility is very clean.

If I could give this facility minus five stars I would. My Dad was there for almost two months and his medical treatment was terrible. Things that happened to him: 1. Forgot to take him to dinner 2. Left him alone in the shower 3. Waited to see a podiatrist for four days and is now back in the hospital because of the lack of care. 4. When he first got there his pull cord didn't work. 5. Had to insist he be released because we were so concerned about his care. 6. Paperwork not completed upon discharge - needed to add his meds. Was told they put him on Cipro that day, when I asked why the nurse assumed it was for a bladder infection - he did not have one. I could go on and on about this facility. If you care about your loved one, PLEASE consider a different facility. The only positive is good physical therapy. The nursing staff doesn't have a clue.

My grandfather had a stroke and has been in and out of Kingston many times as a resident and also for physical therapy. It is a very upscale facility with an amazing staff of nurses and therapists. They always have taken great care of my grandfather. Even though other facilities would have been less expensive, we always have gone back to Kingston because of their care. They have an indoor pool and great facilities for physical therapy of the residents. I also know that their dining is excellent and they even have a beauty shop on-site for the residents!! It's a great place for those who are recovering and those who may never recover.