It's the memory care unit of Charter Senior Living of Oak Openings that our family member is living in and it's been a wonderful experience. They know what they're doing and how to handle people with memory issues. We have found it very helpful for her and for the rest of the family as well when we visit her. We're very pleased. She has her own bathroom in her room. They have a television in their own rooms, but there's also a common area with television. They have daily activities and there's a large dining room where they can not only eat their meals, but they can have snacks and so on. To a person, they are just completely caring and above all patient. They're a very, very loving staff.

The rooms are SMALL, CONFINING, and often UNCLEAN. There are other facilities that offer larger accommodations for comparable prices. The individual caregivers are remarkably attentive and the individual nurses are caring. However, what makes Charter Senior Living of Oak Openings nearly impossible to work with is the management team, especially the current Executive Director and the Director of Wellness/Nursing. It took the ED nearly a week to tell me how often rooms were cleaned when we expressed concerns about other residents using our mom's toilet or other residents urinating or dedicating in her wastebasket. The Director of Wellness/Nursing Director refused to accept orders from physicians about basic healthcare including orders to determine UTIs. I did more of his job than he did. They are not problem-solvers. They tell you all the reasons that problems are happening, but seem incapable of solving them. We had a resident who was fixated on our loved one. She unplugged her lights, tv, and modem. She stole pictures off of our mom's walls, stole her belongings, and took her hearing aids. She eventually threw water at a family member who was visiting our loved one and presented our loved one with her poop. Despite this being in direct violation of the code of conduct explained in the contract, they did NOTHING. The Management team explained all of the reasons that this was happening, but was not willing or able to solve the problem. A male resident showed up in our mom's bed and wouldn't leave. Again, a lot of explanations about why it happened but no solutions for how to solve it. How did Charter Senior Living of Oak Openings respond to these problems? They discharged our loved one! Yes, they were cited by the Ohio Department of Health, but the stress that they placed on our family during an already difficult time was unimaginable. Having a loved one go to a memory care facility is stressful. They made it worse.

The upkeep of Charter Senior Living of Oak Openings was excellent. The layout was excellent. The person that took me on the tour was very good as well.