I toured Heathwood Assisted Living & Memory Care at Williamsville. I was impressed. My general impression is that it's a very typical and very nice residential assisted living/memory care facility. It was open. They were friendly. I felt comfortable there. My reluctance was, in spite of what they shared about the balance of gender, I didn't see many or any men. I know in the demographic of assisted living, you're going to have a lot of older women, but I didn't have a sense my brother was going to be quite as comfortable because it felt like it was very, very skewed towards older women. It's very nice, it's very traditional and it's very pleasant. I walked in on a very rainy day, and somebody was playing a little grand piano in the activity room, and the people seemed happy. The rooms looked very nice, and they were clean, but it was a little bit more expensive than the one my brother was going to now. It's very much what you would expect. The grounds were beautiful. It was absolutely a gorgeous place to go outside. There were walking paths and places to sit. So that was impressive. The staff was very down-to-earth and very friendly. He contacted me a couple of weeks after I had visited, which I thought was rather strange. It was kind of a long period of time to kind of get back to me. He made it sound like they had availability and yet it didn't sound like he was urgently looking to fill it and yet when he contacted me, he seemed to be. I had told him we were looking for places within 30 days but two weeks went by before he picked up the phone and said, 'Hey, how are you doing?'

My mother-in-law moved into Heathwood Assisted Living and Memory Care in Williamsville. We liked the place, it was our number two choice, but it was availability. She's happy there. She's only been there a month, but we don't have any complaints. Communication is fine so far. We haven't had any issues with the staff. Their admissions people are excellent, and very informative. My mother-in-law says the food is good. It appears to be very clean. She has attended one or two things. I think some of it is timing. She doesn't get out of her meal in time to go to some of the activities. So, she has tried one or two. I don't think that's as important to her as feeling safe and secure. I would encourage anybody to check it out.

My friend was a resident of Heathwood Assisted Living & Memory Care at Williamsville. It's a very nice place. Everybody was very accommodating and told us where to go and everything. The room she had was very nice, quite big, and had a lot of things in it. People did come in and check on her every little bit while we were there. We did see the dining room, which was very nice, and it seems like a very nice place. I know that they have the beauty salon, and I know that they go outside and all that. I saw the big room where the television was. They have a lot of activities and certain things there. I don't know how much she participated in all that, but I know she got her hair done there. We talked to the people at the front desk. They were very helpful, and the aid, I'm assuming, came into the room just to check on her; we all said hello. The facility is big, and they were doing construction on adding on to it when we were there. It's not small, and it was very clean. Everything was very clean and well-kept. Her room was quite homey. She had a lot of her things in it, so it was very nice. The only institutional part is when they were going to dinner. They all walk along or some of them were sitting in the hall, waiting for dinner by that time.

Heathwood Assisted Living was clean. The staff was very friendly. Donna, I would give a shout out to her especially. She is the most caring, empathetic, heartwarming person. She walked us around the facility and she encouraged my mother to talk to the residents there. It's the first place that I actually went to where they encourage you to talk to the people and ask how do they like living there. Everybody that we talked to loved it there. They were getting ready to grill outdoors and we got to go out on the patio and talk to some people out there. It was absolutely amazing. The services that they offered were incredible like medication management. They really spend a lot of time getting the seniors engaged with activities. It's family oriented there. The staff's direct quote is, "This is our family. We're just happy to work here. We live here with these people." She knew everybody by name. The apartments were awesome. The one-bedroom apartments were very spacious. They had a little kitchenette. The dining room was amazing, three meals, restaurant style. If you didn't like what was on the menu, you can order off like a diner menu. They had housekeeping and laundry services. What really struck me the most was how happy the residents were and how engaged they were. It just was a breath of fresh air compared to a lot of facilities that I've looked at. My mother loved it. She said, "If I had to go anywhere, it would be there." People would come and go. I toured the facility by myself and then I toured it with my mother. I had residents come up to me saying, "Oh, who are you looking for?" I said, "My mom," and this one lady be like, "Tell her to come visit me. We'll show her around." They were just the most welcoming people ever. I can't even explain how heartwarming and family oriented it was. Everything was done right. They have assisted living where you can transition into memory care. They had a huge outdoor patio where the residents could adopt a flower bed and do gardening. They had a walking track out there, and they had live concerts on Friday. You could do private pay and then go to Medicaid.

My grandmother is in Heathwood Assisted Living and Memory Care, and I'm very pleased. They're great, and I like its appearance. It's always clean and nice. The staff is pleasant and knowledgeable. She has her own bathroom, which is a decent size. Her room is not huge, but price wise, it's good. I'm satisfied.

We took my in-laws to Heathwood, and they were very impressed. It was totally different from what they thought assisted living was, and we are now on a waiting list to get the first available apartment that comes up. It is an outstanding facility, and it is Medicaid eligible. The staff was amazing, and they knew all of the residents. They greeted them by name, and they were very loving. The residents seemed to be more outgoing and very engaged in everything. The activity director seemed to get everybody involved in the activities. It was a very active community, and I think it has so much to do with the administration.