We have a parent with Alzheimer and hired Always Compassionate Home Care because they said they could provide weekend care services. This is not the case. The aides don't show. They call me on Friday at 5:00 pm to tell me that no one will be available. I needed to call them on Thursday and Fridays. Many times I am put on hold until the phone disconnects. No-one calls back to advise on the care needed. Unreliable, unprofessional, and unresponsive. I wouldn't even give them a star in the rating if that was an option.

We got Always Compassionate Home Care for my husband. She comes in to take care of him and she showers him and gets him ready. She gets him dressed, gets him ready for some breakfast, and cleans up. After breakfast, she goes to the doctor's appointments with us, and she's very helpful in getting him out of the car and assisting him into any office. She holds on to him that kind of thing. And then she also watches what they do. We go to OT and she watches what they do, and then she comes home, and then the next day she does the exercises that they were doing there. She watches, she observes and does that kind of thing, so she works with him. She makes breakfast and lunch for my husband and gives snacks in between. The other aide was very good too. It's the subs they had in between that they sent here, and I would call up and say this was not working out. She comes five days a week, 40 hours. The nurse comes every three months to check on him. She writes a report, and she's been good so that part of it has been good. It's just that they have a hard time getting aides