My uncle will still be staying at The Chateau at Brooklyn Rehabilitation & Nursing Center. They have long-term care, but the space is limited. We did have my mom in there for a period of time, and the food was not as good as the service. The rooms are pretty large, you can request a single room. When my uncle first went there he had a room to himself because he had oxygen, and then he was moved to a room with double occupancy, but I've seen some rooms which had three people in the room. They do have a very good place where they do physical therapy, everything is newly renovated, and they have a very good program with the concierge, they're very engaged with the family, that was good, and we have a very good rapport with the nurses that were assigned to my uncle. With COVID, it was a little difficult in the beginning to gain access to my mom and my uncle. However, anytime there was an incident with my uncle or my mom they would call us, and we had communication with them. The place is very clean, the staff down to the people that do the cleaning are very friendly, and they constantly clean it throughout the day.

My uncle will still be staying at The Chateau at Brooklyn Rehabilitation & Nursing Center. They have long-term care, but the space is limited. We did have my mom in there for a period of time, and the food was not as good as the service. The rooms are pretty large, you can request a single room. When my uncle first went there he had a room to himself because he had oxygen, and then he was moved to a room with double occupancy, but I've seen some rooms which had three people in the room. They do have a very good place where they do physical therapy, everything is newly renovated, and they have a very good program with the concierge, they're very engaged with the family, that was good, and we have a very good rapport with the nurses that were assigned to my uncle. With COVID, it was a little difficult in the beginning to gain access to my mom and my uncle. However, anytime there was an incident with my uncle or my mom they would call us, and we had communication with them. The place is very clean, the staff down to the people that do the cleaning are very friendly, and they constantly clean it throughout the day.

my grandfather was a patient here for a couple of years. recently they renovated their first floor but a majority of their building (floors 2-5) are still dirty looking. the nurses here are abusive.. im not talking physically abusive but they will violate patients right for their own convenience. from my understanding many of the nurses that work here are fresh out of college so your relatives are prone to human errors. staff is very rude the building is poorly managed. in the winter the rooms are freezin and they have to put 3 blankets on you. the elevators break down very often and they dont let you use the stairs so you have to sit in the lobby and wait they say there is wifi but its frequently offline, doesnt cover the whole building, and they dont tell you the password the food is bad... chicken every day. the stuff is not fresh and cooked wrong.. activities employees are nice but the activities are dated and their supervisor is bad some patients here find it enjoyable because they have family members fight with social workers and nurses to improve conditions but if you are the type that wont fight and want to leave your relatives here alone... lord have mercy i fought with staff on a regular basis to get simple things to turn up the heat in the winter do NOT come here.

As stated above, the nurses, and therapists at Crown do a fantastic job at making sure their patients needs are addressed. They even manage to do this in spite of lackadaisical doctors and a budget that is beyond stressed as on most days or nights there's 2/3 nurses to handle a floor of 10-15 patient rooms (30 patients). These nurses continue to be shining examples of heroism even when they work themselves to breaking points.

This facility is a gem. My uncle stayed there in 2006 and the staff at the facility took great care of him and they had more patients than I would have. Thank you Gilbert Guide for helping me find this hidden treasure. Sincerely, Loretta Jackson