Very short staff. Maybe 1 CNA on the floor in the eve! How is this legal? Poor housekeeping in the patients rooms, including bathrooms! Repairs needed in the rooms! Professional conversation isn't displayed by CNA n RN Supervisor! Family is treated as if concerns aren't important! Hospital visits are frequent! Signs are displayed for family to wear gloves. However staff enters n touches the patient with no gloves on! Staff doesn't wear mask. Thus covid enters the floor! How so when visitors r tested n required to wear masks! Patients wander the floor in their wheelchairs. Left unattended. Seen behind nurses station. Entering other patients rooms! Open conversation between staff on the floor regarding family n their complaints! These r only some concerns!

We visited St. Johns, and we know people who worked there. We felt she would be taken cared of there. She has been there a few weeks now. They bring some day care children once a week to visit, and they all liked that. They do massages in the feet and hands, they do their nails, music, therapy, and others.

St. Johns is an older facility. They were set-up institutionally. They were set up to meet the needs of the patients there. However, St. Johns of Rochester has a very fine reputation. I didn't smell anything. The part where I visited was quite old, but everything looked fine, and it seemed to be nice and clean. If I want some of my family to be in an acute care facility, I would choose St. Johns because of their reputation. The staff seemed to be caring, and the person who took me around was enthusiastic and took her time with me. I was happy with the staff.

My mom is in St. John’s Home (St Johns Health Care Corporation) because of her many falls. I have tried the food and it was very good. If they don’t like what’s on the menu they can order from the cafeteria. They are extremely attentive to the patients. The rooms are clean, and the whole place is very clean. They have many activities for them to do. It’s the place that I’m glad I got my mother into.

My dad is in St. Johns Home (St Johns Health Care Corporation). I think the facility is very good. It is very clean and nice. I like the presence of the nurses, their friendliness, and the way they're on the ball. They are not lazy or just standing around. They are busy, and they go a little bit extra in what they are doing.

St. John's is very nice, very uplifting, and very clean. The staff was very professional. I would recommend this facility. They had a lot of things to offer the elderly.

My relative staying at St. John's resided on a floor specifically for those with neurological impediments (she, like many of the patients there, had Alzheimer's). When I arrived on the floor, I was always greeted cheerfully and led to her, but it became more difficult to get in contact with the staff after that first contact point. Sometimes my grandmother's clothes would be still covered in fresh food spills from breakfast, which could have been easily remedied by a quick shirt change by the staff (she couldn't dress herself). One time, when trying to call for a staff member to assist me and my family, it was very difficult to find someone on duty to help us: however, since they were otherwise very friendly and helpful when we could find them, that might just have been due to a weird shift change. The facility itself was generally clean, inviting, and well-kept. We were able to take my grandmother out for wheelchair-walks in the lcourtyard, which she seemed to enjoy. One of our visits happened to coincide with a kind of "Music Hour" event, during which a particular nurse provided the residents with simple instruments and song lyrics if they wished to participate--all of the cognizant elders present also seemed to be very fond of that. Finally, although I appreciate that television is provided for those who might want to be distracted by it, the television seemed constantly switched onto channels showing rather dark and violent content, which may have been an unfortunate coincidence but certainly did not lend itself to a welcoming and comforting environment.

I visited the St. John's Home long-term care facility to spend some time visiting with the residents. The residents seemed content and were well cared for. They were all washed and dressed each morning, and they were assisted with eating if needed. Precautions were taken to reduce everyone's risk of falling, including the use of walker, wheelchair, and gait belts where indicated. The use of these devices was clearly explained to the residents. The staff was friendly and welcoming, and clearly cared about their residents. The staff practiced good hand-hygiene. Medications were secured and administered safely and on-time. The facility was clean and well-maintained, with no clutter in hallways. Residents were always prepared on-time for trips out of the facilities, whether they were going for medical care of family outings. St. John's Home also offered many amenities in-house, including physical therapy, a barber shop, a gift shop, and an ice cream shop.

I am an accountant and one of the main industries we work in is health care. I was very impressed with the conditions at St. John's Nursing Home in Rochester, NY. Every single person in the home was upbeat and friendly at all times, from the CFO to the handyman to the residents. Everyone was happy at the home, which is an extremely important attribute in my opinion.There were many activities for the residents to partake in throughout the year. There was an ice cream stand open during the entire year for anyone who needed a "lift me up" in the middle of the day. They put on a talent show every year as well as an arts and crafts/bake sale. There is no doubt in my mind that the quality of life provided to resdients at this nursing home is as high on the bar as it can be. I'm convinced that this is one of the best homes someone could be placed in.