My friend is now in Morningstar Residential Care Center in Oswego which is a rehabilitation facility. We are very impressed with the care that he has received while he's there. They're very attentive, they listen, and very open to working with the family and their specific needs. It's very clean, there's attention to detail when it comes to COVID and Omicron. We are very impressed with the hard work that's going into protecting the residents. The rooms are big and they each have their own TVs. You can feel like you have some sense of privacy in your room and they try to let each resident make their area like their own which is very nice. We have just been impressed, overall, with everything. There are both private and shared rooms. Our experience is only with the shared one at this point but they are also willing to work with you if you have an issue with the roommate. They are very open to listening to concerns and addressing any changes if needed. Every day there's a scheduled therapy for each wing and they have some kind of activity. They have an open room where I've seen residents playing games. They have bingo and stuff like that. They also have ice cream socials and there is always something scheduled. They're very flexible with the food and with the meals. If the resident cannot eat something due to a physical reason or does not like something, you are given other options so that is nice. It's extremely short-staffed right now, as is everywhere, and that being said, they are working so hard. Honestly, they have their hands full, but we have been very impressed just with everyone's level of stepping up.

My Father came here last month for rehab . He is on C unit ( rehab unit ) . Other issues have arisen , He has been in need of more nursing & Dr care . No one answers the phone on many occasions. My father called me this AM stressing , vomiting and not able to get ahold of anyone . I in turn called to find someone to assist ..... long story short no one answered the phone , msg mail boxes were full and I was very upset . Finally was able to speak with a nurse Named Jackie .... she informed me she was busy and to call back in an hour and hung up on me .... I’m very upset ..... finally DON Jenn called me with information about my father at 3:10 pm. He is doing ok. Thank God because he wasn’t answering his phone either ... reporting

I chose Morningstar Residential Care Center for my dad because he gotta do therapy. He's in rehab in their nursing type home. I would say that the therapy and staff is doing 80% so far. I can't get in it because of COVID, but the place is fairly new and modern. In terms of activities, because of COVID, they stopped everything.

The facility is under construction, I get that, but there is NO excuse to smell urine all throughout the halls when walking through. there are some staff that are great, many that are not. Leaving a patient in the hallway to soil himself, when he asked for help, is NOT acceptable on any level. Will NEVER allow a person I know to go to the facility.