Manhattan office is disorganized, long waits for phone inquiries. Many scheduling errors, little information to patient.

After dealing with all the patients in a rehab, we decided to just get a private nurse for my father who will provide a 24-hour care for him. Everything is going so well. We found a care-giver who is a good match for my father and we are really satisfied with the service. It feels right and the over all care is wonderful. They are a good match.

My father had two provider for two classes of service from the VNS after his four-week hospital/rehab stay: a home care nurse to check his vital signs as well as his foley catheter as well as change it if necessary, and a physical therapist to help him regain strength in his lower extremities. The nurse assigned to his case was wonderful. she took a keen interest, obtained supplies he needed and delivered them even on days when no visit was scheduled. The physical therapist, on the other hand, was erratic in his scheduling. He made appointments but called on days he was not scheduled and tried to come saying he was in the area and it was nore convenient for him to come now than the appointment he originally made. since it was not convenient that he come NOW, we said we wanted him to come as scheduled. He was a no-call/no-show. He called the next day and was apologetic. he made an appointment for the following day, but by then, my father was not willing to work with him. At 83, he's a bit ornery. He sent the PT on his way when he got here. that was the last we ever heard from VNS regarding at-home PT, and we did not call them to try and get another PT.