Why is COVID so rampant in this nursing home despite all the appropriate requirements when visiting ( COVID testing on the spot, temperature checks)? Staffing is short of help and the aides working are not appropriately covering their faces with the masks (seen this for myself) when I visited with a patient. Is it possible that staff DO NOT go thru the same protocol as visitors? Something to think about - someone is bringing COVID into the nursing home!

I wish I had seen these reviews before my wife was admitted for rehab. This place is unreal in the lack of care. Nurses don't answer the call alert, most times there's no nurse on the floor. My wife has been waiting 3 days to see a doctor to answer a question. If my wife was able to walk ( which is why she's there) we would've taken her out of there by the third day. The physical therapist is the only one to actually want to help their patient but lots of times he can't because the patient isn't clean.

The patient care team does not answer the phone, return calls, or pass messages along to patients in their care. It took 4+ days to get connected by phone to my elderly relative who was desperately waiting to here from family. On one of the days I tried to reach my relative, it took MORE THAN TWENTY phone calls to reach him. My 20+ calls, which were between 10am and 2pm were routed to various lines that were connected to: The wrong room; A nursing station that never picked up; A patient care line where I was instructed to leave messages that were not returned; And a the office of a random property management company that was closed for the weekend. Floor staff are kind, but whoever is in charge of running this place needs to be put in a diaper and left in bed for a week or so without any way to contact the outside world.

Dirty! Noisy and run down - more like homeless shelter than a reputable care facility. Should be closed down! Admit at your own risk!

After 3 months, my father died here in unimaginable pain and discomfort. During that time, he broke bones when he fell from his bed and when the aides transferred him to the shower. His room was filthy with feces on the curtain for two days before it was changed. He had a roommate who regularly urinated on the bathroom floor - my 83 year old mother gave up asking for someone to clean up, she bought a mop and did it herself. Throughout it all, no one - and I mean no one - ever advised us on what we should do about my father. No one mentioned the word "hospice" to us, despite the fact that we had a living will. My mother was overwhelmed and in denial that my father was dying, so no doubt it would have been a difficult conversation. It is the biggest regret of my life that I did not insist that we deploy that living will to ease my father's suffering. I blame myself but I also blame the Jewish Home. They saw what was happening and they could have stepped in. There is no reason that anyone should die the way my father did, with no drugs to ease his pain. And that's not all. The floor my father was on was grossly understaffed, particularly at night. Sometimes my mother would get there in the morning to find that my father had spent the whole night, sleepless, in a wheelchair sitting in front of the nursing station because there was no one who could help him in his room. I wouldn't put my worst enemy in this place, let alone a loved one. Beware the Jewish Home.

I am one of the younger patients here, (49 yrs.) and am having a bit of trouble adjusting to the constant boredom and the extremely bad (that includes bad tasting, and very unhealthy) food offered here. Frankly unless I get someone to bring me food from the outside..something that I cannot afford at present..I'm afraid I just might go hungry for a few days until I have the money to shop outside..

My mother is now in The New Jewish Home. The staff members are very attentive, very caring, and very professional. They do their work with care, dignity, and respect. The place smells nice and clean. The food is excellent. They have very good facility. There is a huge cafeteria on the first floor and a nice garden outside. It's wonderful.

My 103-year-old mother has lived at JHL for a year and a half. It is an old building, but staff work hard to keep it clean and everything that can be done to brighten the premises has been done. Rehab during the first few months was excellent --my mother was aggressively helped to do as much as she was able to manage. When her frailty required that she be transferred to long term care, we were not forced to first available room but given choices. Since then, she has lived on 7th floor of Friedman building. Medical staff have saved her life twice -- pneumonia and blood clot diagnosed and cured quickly. I get monthly reports on her condition. Aides, most of whom do a very difficult job as well as humanly possible—with precious little thanks from relatives of patients— have treated Mom with dignity and respect -- just as she (and we) treat them. She smiles whenever we go to the courtyard garden, enjoying the warmth of the sun and our little picnics. There is a rich arts, exercise and cultural program -- staff encourage her to try things, and even though her participation is limited, she enjoys whatever she can manage. Religious community is warm and welcoming -- so much so, that non-Jewish residents are very much a part of Rabbi Malamy's congregation, and my mother loves the services. I hope all the permits are given for the new building on Upper West Side: these hardworking people and their vulnerable patients deserve a state-of-the-art facility, and our city should be judged on the care given to the most needy among us. Incidentally -- Mom qualified as a Medicaid recipient months ago, and there's no change in her treatment. She is clean, safe and content. Since her family cannot keep her at home, we believe she is in the best possible place for her -- mainly because of the caring people who work at JHL.

This is a terrible place!! My grandma contracted c-diff, pressure ulcer on her bottom and her foot, malnutrition, dehydrated, blood clog on the leg, and blood leve drop 6.6. If I didn't take my grandma out of this place, they would have let her died. I'm requesting that they get investigated, low staff and some people seem to care more about gossiping, and getting their money, then taking care of the patients. Claim my grandma was doing therapy, when in reality they left her in bed all day. I'm disgusted that they view their patients as income, if you don't like you job, then you shouldn't become a CNA, NURSE OR A Doctor!! Horrible place!!! Unprofessional, and anyone could go in at anytime without being question, no type of security!!!! If you love your family member, stay clear from this place!!

Jewish Home Lifecare was more aggressive physically in having you do their exercises, and if you were sort of not that enthusiastic on a given day, they kind of came after you and said, "No, you must come down. This is for your benefit not mine." It was a little less personal. The people who were doing the rehab, I don't think worked directly for the Jewish Home. They were contractors that came on a regular basis. I think it was an 8-story building, and each floor was pretty much the same, the way they had the rooms added in that did not have private bathrooms. I know it didn't have private bathing facilities. The only way you could bathe was when one of the nurses would take a reservation for you at a certain day and time, and she would accompany you into a room that had a bathtub that you could walk into -- an old style bathtub. I think the Jewish home probably could use the lobby area where the visitors would come. That was sort of up-to-date, but the rest of the place was a little on the tired side although it was vast. It had a library, which essentially had Jewish theology books that you could check out and read. What my overall complaint for every place was the lack of having a daily major circulation newspaper. The food was just adequate. It was essentially the food was brought to your room. I was in a five-bed area, which was divided up with curtains between the beds. The food that I had was not kosher. I guess they had a kosher food area, and they do have rabbis that come in, but since they knew that I was not Jewish, it was not something that they had just kosher food. We did not have pork products that I can recall, but it was sort of non-sectarian.

I visited Jewish Home. It was very good. The staff who assisted me was excellent. The food was good. The activities were very good.

Jewish Home Life's Manhattan had very nice units. They showed us around, and were very nice. It had a garden too. They had lots of activities, so lots of things were going on for the people. They were very open to us about the facility, and they referred us to the one in the Bronx.

My parent was in Jewish Home Lifecare for a rehab. They were very kind to her and she did well there. She was able to learn how to walk again. I didn't have any complaints about this facility. They were as good as it can get considering that they're working with sick people. My parent didn't get any wounds when she was there and they moved her constantly. Also, she was able to have somebody there that spoke her language. I just wished that they had more therapy for her, rather than an hour or two in a day. Overall, I have to say that it was a good facility.

I was in the Jewish Rehabilitation Nursing Home for almost two months. I won't recommend that place. Not everybody in there was nice.