The place looks good and that is it They are understaffed and the staff they have don't know what to do or don't want to do anything No one responds to your questions or gets back to you

The intake at The Club at Briarcliff Manor was very thorough and friendly. The tour was informative. The building and the grounds were beautiful and tasteful. I particularly liked the respite program (the one month trial).

The Club at Briarcliff Manor felt more like a hotel than assisted living or end-of-life care place. My father-in-law has trouble seeing and I didn't feel that there were enough signs coming off the elevator, and it would have been confusing for him and it was too far for him to walk to go to the dining room. It's beautiful, but it wasn't suitable for my in-law. It wasn't realistic for somebody that has poor eyesight or somebody that has trouble walking or navigating elevators. They had beautiful apartments, and everybody was pleasant. They just couldn't give you a locked-in interest rate as far as their fees going up every year, and they were between 7 and 10% increases, so that was not good. That was a red flag for us. The staff during the tour was very nice, very pleasant, very knowledgeable, and willing to meet all our needs. They didn't offer any food to us and they did not allow us into the dining area. They had somebody performing music. It was more for independent living than it is for assisted living. It would be fine for somebody that needed care constantly, but somebody should be able to push them around, and that would be very costly. If people can walk around, but not long distances, that would still be fine. It just didn't work out for us.

We toured The Club at Briarcliff Manor twice. They have an enhanced license, so there's a number of medical help that they can give. They do not have skilled nursing. We would be in assisted living, and they can help apparently quite a bit there. It's a very fine place. They have wonderful outdoor terraces and fabulous views. It's very well organized. There are two towers: One is independent living, and the other is assisted living. They share the lower level for all the activity rooms, and each one has its own dining room. They share, of course, the lobby and library and things like that. The upkeep and cleanliness seemed to be perfect. It's extremely well maintained. I noticed they had a 'now hiring sign' as we drove up the driveway, but everyone we met was very pleasant. I didn't interact with very many people, except the marketing director and his assistant. They have a fitness room. They have people coming in like physical therapist and various doctors, like eye, teeth, and regular doctor and so forth. Every floor has a team care room where they probably have a nurse on duty. They have theaters, a craft room, places where they give lectures, and places where they could have concerts. The ones who conducted the tour were very thorough and very polite. They gave us as much time as we needed. It was very clean. I have no complaint.

My mom is at The Club at Briarcliff Manor. It's newly renovated and so everything is brand new. She has River Hudson views from her one-bedroom apartment. Her meals are included. There's a movie theater, an exercise room, an art studio, and physical therapy. It also has independent living and a memory care unit, and a rooftop terrace where you can actually see the New York City skyline. They ran a promotion for a year of house rent. The staff members are lovely actually, because when she went in she was quarantined, so I quarantined with her for five days. They have a care team on each floor, so I got to meet the nurses and aides. They have an art room, bingo, music, and entertainment. Because of the quarantine, some of the activities are on hold right now. When the quarantine is over they can go shopping and they have a bus. She was close to home, which is what she wanted. She said if she had to leave her home, this was a good place to be. At this point nothing has gone wrong. They have taken good care go her. They're very responsive to my inquiries if I call with an issue. She didn't feel good one day, so I called and they checked on her within an hour. If I have an issue, the CEO calls me back. I ate there for five days when I was quarantined with her. The food was good. We had to eat in our room. They brought our meals to us, so I really didn't get the dining room experience. The activities are on hold right now, but when she was moving around the building she had free rein to go anywhere she wanted in the building and she went to the movies, to the music. She doesn't play cards so she didn't do that, but they were available. Right now they're on hold. They're supposed to come off quarantine on December 24th, Christmas Eve, so that would be a nice Christmas present for them.