If this is the better home health agency that the MD believes it to be. God save Nevada. First communication is poor. One came and saw my mom in the hospital (she is 77 y/o) shortly after surgery but did not try to talk to the family at all so my mom denies knowledge of what was toled to her. I could not get hold of the RN and had to make frequent calss to find out when she would visit. When she finally showed up she had no idenification and did not introduce herself. Almost slamed door but needed to get services started to get my mom well. She sat in a chair as far from my mom as possible and complained about the paperwork. Her assment was poor and did not look at things like vision (she has glacoma and MD) and would not have looked at the incision expect I couldn't tell her how many centimeters it was. Then she procedes to take down her pants and look at the incision in the living room in fronmt of the glass sliding door!! Even when mentioned to her, there was no oop is this ok or anything. There was no plan of care communicated to my mom of how long to expect services, what to expect etc (first time user of home care). The RN did mention repeatly not to call the agency but the MD or 911. The only saving grace to there operation is the Physical Therapist. He also did not have an ID but introduced himself and came in shook my moms hand sat near her and did his paperwork without complaining. He had called 3 times to see if the nurse had done her assessment and continues to communicate well. 0 stars and no I would not recomend and I am a Registered Nurse.