Nures are abusing the residents and when reportded the Administrator does not want to listen to any allocations. Nurses have bumped by mother's head when they pushed her up in bed and one nurse said if she compained they would hit her head again and harder and the other nurse said she could give mother a pill that put her out for the night. Mother has been told to go ahead and complain on the nurses, no one would believe her and they would deny it. They put residents on the toilet and leave them for 40 minutes and then the residents try to get off by themselves and fall. I saw one resident being yanked up from a chair by the arm because she did not want to go to bed at 8:00. I have a full report, just give me an email. One nurse shook a residents head back and forth.