My husband is in Hillcrest Country Estates Cottages. They have all the stages of care, and they're in different cottages. He is in long-term care nursing. It's a beautiful location and they have lots of areas where, when the weather permits, they can be outside and enjoy the countryside, too. It's very open inside. The rooms are quite large and you can decorate them the way you want to. They have quilts on their beds that are making it look real country and they're very nice. They've got full bathroom showers. The staff is very caring and concerned, they're easy to talk to, and they're there to help. I haven't been there when they've had any of the activities really, but there is a big piano that they can use. They have a library and the library can be used as a room where if you wanted to have some of your family come in and have dinner or something. They have a big screen TV and a fireplace. There is an open kitchen, and they can go up and talk to the chefs that are working in the kitchen. It's a very open concept. The one time that I was there, the food was exceptionally good. Their menus sound good and if they don't want what they have, they will fix them something else. I think that's pretty special. The food is nutritional. The facility inside and outside is very clean. There's construction going on around there. Otherwise, everything is very neat.

The residents of Hillcrest Country Estates have their own room, so they're not sharing with anybody. They can sleep in later if they want to and order whatever they want for breakfast, and the staff just cook it right there. They have lots of activities. They have transportation to take them to the doctors and other places, a beauty shop, and a nice big spacious bathroom. You're able to go in and visit, you just have your masks on when you first come in, and then when you get into the person's room, you don't have to wear it anymore. It's like having your own apartment. You can bring your pictures from home and your own cabinet from home, but also the things that you want to put in there to be able to look at. For the person that doesn't have memory problems, they have fireplaces in the room. It's very nice. There are only 13 people in the cottages. So they are only cooking for 13 people, and they have staff 24 hours.

A dear friend of mine lives in the grand lodge memory care. This is a beautiful, well maintained, clean and could potentially be the perfect place to reside. With proper management and staffing. Allow me to share my experiences. Upon visits with my friend I have witnessed poor management, no leadership or supervision and poor professionalism, lack of staffing, lazy staff, overworked staff, complete and autre confusion of job titles. During meal times have personally witnessed “ONE” staff member caring for up to TEN ++ patients, while other staff are on their cell phones, on computer, sitting on kitchen counter tops, watch television, socializing or eating with other co-workers or not present at all! This does not apply to ALL staff.. example: The hard working staff are the individuals witnessed working alone. Beyond poor quality of teamwork! Staff have personal conversations in common areas. Making calls in common area discussing other patients private information.

VERY rude rehab staff! Instructions were very unclear on patient education and instead of explaining things nicely (for a teachable moment) the woman drilled into the patient as if they didn't know anything. Would not recommend anyone ever coming here.

My husband was in a Hillcrest country estates long-term care cottage for a total of four days. In that time he fell twice, once getting a gash in his head that required an ER visit and 10 stitches and the second time breaking his hip. This facility totally failed him! Instead of spending so much money on slick brochures, TV advertising and glitz, they need to spend their money on hiring competent staff, training, and state-of-the-art patient monitoring systems.

My mother is at the nursing care unit in Hillcrest. They came in and found her hanging out of her bed without her oxygen on. They were supposed to get a urine sample and she ended up with UTI. If it wasn't for us taking her to the emergency room, she would have been died. Everything about the place itself is absolutely gorgeous, but the care is very mediocre. Its rated 5-stars, that's why we went there. Two days after we moved her in, we visited and she didn't even have her oxygen on. Some of the staff are good and some are not. There are 8 cottages and 13 people in them. My mother's cottage is almost right by the dining area. The dining room is beautiful and the food is pretty good. They have all the amenities like a salon, library, a room where you can have a private dinner, and a nice outdoor porch where you can sit. They also have activities. It's a community for people with money. But the one good thing about them is that if you pay out-of-pocket for a year and a half, they put you on Medicaid after and you can still stay there.

Everything is really perfect! I mean the atmosphere is great here at Hillcrest Country Estates. There’s physical therapy on site, an indoor saltwater pool, a tub, and lectures. Safety is number one here. You just can’t walk to my door and knock on it; you have to go through security to get to it. So it’s very secure, and I like that feeling. Maintenance is the problem, but other than that, they are spotless. It’s very high class living. The staff is wonderful, and I love it here. It’s really nice.

My mother had dementia. She fell and broke her hip. After her surgery she went to Hillcrest for rehab. Rehab for a dementia patient is difficult. We knew that she would never learn to walk again. Limited number of employees working. We had to stay with Mom 24/7 to ensure she would not get out of her chair or bed. Hill rest could not/would not provide a sitter. Patients without advocates or family members who could not get around on their own we're left alone in their rooms

Very nice place to live, quiet and very up to date with all new amenities. Loved the open kitchen, the family style serving. Great experience in being able to get up when you felt it was time. Make life long friends. Constant service 24/7 Outings to different places within the community. Never have to wait or wait with in reason