Forest Heights Senior Living Community
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- 2500 Polo Ridge Court, Winston-Salem, NC 27106
- (336) 722-7118
- 3.4 ( 3 reviews )
- Assisted Living and Memory Care
Related Costs
Description
About This Community
Nestled in a beautiful wooded neighborhood, Forest Heights Senior Living is a warm and welcoming community offering spacious assisted living apartments, as well as Five Star’s award-winning Bridge to Rediscovery program for people with Alzheimer’s and other dementias. We also offer a full range of rehabilitation services as well as respite/short stays.
Reviews
3.4
( 3 Reviews )
Toyoko's son
My Mom shares a room with one roommate. That keeps our costs down and the staff do an excellent job of keeping the space neat and clean. It is wonderful to see the staff interact with the residents in a knowledgeable way, recognizing and responding to their differences.
The activities (live music, arts and crafts, field trips) and group meals are very important.
BobbyKa
My mother was a resident here for 2 months, and it was not a good experience. I feel like I owe it to other family members looking for care - to post a review. If I had been warned - I would not have chosen this place for Mom.
They don't have enough staff - which I know can be related to post-COVID - but I feel like management should make sure the staff is sufficient. They also don't provide care that is promised (ie bathing 2x /week, checking every 2 hours). Mom missed meals on several occasions. Also people roamed in/out of her room, sometimes in the middle of the night. I know that this can be hard to control sometimes with memory care, but I feel like they could do better. Several of mom's items were missing, either due to someone taking from her room (resident) or doing laundry combined with other residents.
The communication is not good for the most part. There are a few staff members that were good about this, so I can't say that all staff were terrible. But overall not good.
When Mom passed away on 9/13 - we as the family were never contacted by the staff. We were notified by the Trellis nurse, over an hour later. It was clearly stated that they were to contact us first, then contact Trellis.
I had someone from outside checking in on mom several times - and they also reported lack of care. They wouldn't even wash them up in the morning before breakfast.
There is nothing that I can do for mom now, and I know she is at peace. My hope is that this helps the facility to fix some issues, or warns a family member to make a better choice.
Maurice
March 06, 2019
Everything was great at Forest Heights. The staff was very informative. The dining area looked nice to me. They told me the things that they do and they showed me different areas. They had a calendar of what takes place on a daily basis. They had a lot of different activities like daily meals and upcoming events. The room I saw was being renovated. It's a place that I would put my uncle in. I felt comfortable in their care.
