The rooms are over $8000 a month but the air does not work, cannot flush waste and toilet paper at same time or it stops up, ants every spring, don't clean rooms-floors sticky, dust remained in corners until I finally removed it. The room in the summer was consistently around 80 degrees or above. We were told could not switch between heat and air when it suddenly got hot in the Spring. Room was so hot other family members with lung problems could not visit. Very disappointed the staff did not listen to family members concerns. Was told they do not have time to call with updates but when you try to call nobody answers the phone. Often when I called I was told, "I don't know haven't checked them yet". Didn't offer supplements when intake declined, didn't do daily checks for bed sores or skin tears. Didn't supply cushion for recliner to prevent sores. Staff is not trained to recognize signs of dying and repeatedly said it was dementia and did not need referral to hospice. We only saw staff for the few minutes it took to give medicine or when aides took her to the bathroom. Yet they could report to MD patient wasn't having any of the symtoms the family was concerned about and would tell you the dementia/confusion was worsening. The food tray would come and the food was usually cold. Regret not hiring private duty sitter to do their job. Other family's I would talk with had same concerns about the poor communication between staff and families.

Staff not friendly. Most staff did not smile or offer to help. Will not be returning!

My mother-in-law is now in skilled nursing. The services there are very good at Twin Lakes. I think the staff and environment are very good. My mother-in-law is not happy because she likes independent living, but she can’t do it anymore. The facility has a lot of services. There’s a mall, movie theater, and a couple of shopping center areas within three miles.

Twin Lakes Community is extremely clean and has many services. They are very caring, and I’ve been very impressed with the care my mother is receiving. She is in a private room with a bed, chair, and places to keep her clothing and television. They have very good food; it’s available to the nursing home patients and to the people that are in the independent living. They have music, bingo, arts and crafts, and religious services. They had pedicures and manicures.

The place was beautiful. We ate at a buffet restaurant on site called The Terrace Restaurant which had views of the lakes and swans. The staff were all very friendly and knew her mother by name. It seemed like a very nice place to live. The staff were very professional and the grounds were beautiful. Her mother said there were a lot of activities also and field trips to the mall to go on.

The Twin Lakes Community in Burlington is one of the best nursing homes in Alamance County. I have volunteered at the Memory Care Unit on many occasions, which is a special wing dedicated to care of patients that suffer from Alzheimer's, dementia, and other memory related problems. The residents are well taken care of -- they are given many activities throughout the day, they are engaged in physical therapy as well as therapy to help maintain their cognitive skills, and there are many recreational facilities for the residents to be involved in. The staff at Twin Lakes are cheerful and very supportive during the difficult times of memory loss. They have created a positive caring atmosphere, that is in total contrast to many of the nursing homes I've visited in the past.