At Britthaven of Goldsboro, they were very helpful and polite. I like the caring attitude that they had with the residents. I was impressed with the facility itself. The room was okay, but it was more like a hospital room with two people in it. However, it was clean. With regards to activities, at the time of my visit, a lot of them were visiting with their family members. As for the staff, in the beginning process I was agitated because I had called several times but I didn't get any feedback. However, when I visited, they answered my questions and they were polite. It was just that part when I made the initial contact, they just took awhile. I left messages but I never received a call back. When they did call back, they did apologize for that. They need to improve on communication. However, when I got there, it was an okay atmosphere. My mom just stayed in the lobby. She really wasn't too fond of the facility, but medically that's what we need.

My mother was in Britthaven for 30 days for her knee rehabilitation. They're understaffed. The facility and the rooms looked fine, but it was like 12 rooms to one nurse.