Cumberland Village Assisted Living was OK. It was a little bit older. When I was walking down the hallways, it stunk like the odor of urine, but overall, the people were very friendly. They were helpful as far as showing me to the facility and everything. Even the residents themselves were friendly as well. They basically assisted me right then and there. They stopped doing what they were doing, and they answered my questions. They also had a library if they wanted to sit down and read books, some lounges, too. They looked disorganized though, but overall it was good.

I would not recommend this place to anyone ever 1. The place is dirty, they don’t clean properly especially the bathrooms and the rooms 2. They place needs serious upgrades. Tiles are missing in rooms, ac’s don’t work, water doesn’t work in some rooms. Bathrooms don’t work. Rooms are dirty and they have roaches 3. Most of the food is canned or processed. It is not healthy for cardiac or diabetic people 4. Need more staff. Med techs and aids sometimes are working alone for entire shift. The cleaners sit on their butts most of the day or hide to keep from working 5. Transportation is a joke. You can’t make your own appointments. You don’t lol get taken to appointments. They don’t make appointments that you ask for Have more to say but that’s enough to make you think about it. Completely the truth. Come check it out

Great community. The new administration is wonderful and the staff is a terrific team. It's not a fancy place but you can tell the people that live there are loved and cared for. Highly recommend!

Cumberland Village looked a little tight. It wasn't spacious enough for the residents. They had some activities. The dining area looked clean, but small. They needed to update the place.

Cumberland Village Assisted Living was dark and not suitable at all. I didn't particularly like it. The lady who showed me around was the manager and very nice. It's a really old, small, depressing building that's showing and smelling its age. It is not nice.

Where should I begin. I am a temporary resident and am here due to a physical problem and this is convenient to my dr and rehab. If this were not the case I would be gone, I would not put my worst enemy here. The food is almost inedible and only improves if they have advance warning of an inspection..today I found a weekly menu posted too high to read from my wheelchair so I asked an aide for a copy as I an housed in the far side of the building. I was told I will check . She left and never returned, I sat there then asked aide 2 and3 with the same response, then #4 aide came and I was getting very annoyed. Was told wait until tomorrow and ask/ I said I have a printer and could make a copy if they didn’t want to pay for the paper. She FORBID me. I said I am supposed to eat it and I should be able to have a copy and would pull the pins and go make one. She pulled it down. I asked for her name and got no response. There is much more. Dementia and alzheimer’s patients are housed mixed among others, exterior doors are alarmed but not locked and are not checked when they go off. There are no emergency call bells except a metal bell you hit manually to ring it. If you fall and I have you lay on the floor screaming help. Most of the aides are nice and helpful but understaffed so aides work the floor, give showers, and wait on tables. They do OT too. No nurses are employed here , no CNA;S. MOST HERE HAVE PREVIOUS EXPERIENCE, I have seen “med techs” who dispence pillls work 3-4 days in a row/12+hours a day. Safe??? Much more, if you care, DO NOT PUT A LOVED ONE HERE NO WIFI ONE BEDROOM ARE THAT ONE BR ONLY CABLE IN THE ROOM BRING OWN TV MAX RATE NOW $2300 PETS ALLOWED 500.00 DEPOSIT OR THAT IS ON MY PAPERS ALSO THEY REMOVED MY TOILET DUE TO A BAD WATER LEAK THE TOILET WAS OFF 6 DAYS WITH SEWER LINE OPEN TO ROOM

I am very unhappy with this facility. In my sister's room, the sink has been leaking onto the floor for at least 2 months. They are always going to get it fixed 1st thing. She asked for a pain pill today and after 30 minutes a relative went to inquire why she hadn't gotten the medicine. The med tech said she had forgotten and handed the vicidin tablet to her to give to my sister. When inquiring about trash bags for the public bathroom to throw away the genie bag of dirty diapers she was told to just put them in the public bathroom and they would take care of it later. (A week ago we were told that the home had no custodial staff on the weekends.)The aide was busy on her cell phone. In most facilities the staff is cautioned to not be using or texting, etc... on cell phones while on duty. And as odd as this sounds, none of the staff wear any identification.Staff members should always wear their ID's both for safety reasons as well as a courtesy to visitors.

The staff was friendly how ever there didn't seem like there was a large amount of African american residents. The staff did a lot to take care of my family members and accommodate us while we were visiting. The prices were fair but eventually we had to take our family member out of the facility because of an incident due to the Alzheimer's. My relative actually was able to escape the facility. She snuck out of the place. They called us and notified us because she only made it up the street but the thought of her being out by yourself scared our family so we thought it would be better to keep her home. It was an isolated incident and not the first time she's been known to run away. However they handled the situation very professionally and I would recommend them to anyone in need of an Assistant Living Community