My mother stayed at Raleigh Rehab Center two years ago. She was there for two years. It was great for that particular time, but management changed and a lot of other things changed with it, too. It seemed like the service and the professionalism went downhill from there. One instance was my mother's clothes went missing. The way they do clothes, they just put them all together and they wash them, so clothes go missing. The facility had to reimburse us for her clothes being misplaced. It's somewhat of a nice facility, but they're shorthanded. She had a nice room. They had an activity room. They had a recreation director that's pretty good as far as keeping the clients busy. It's an old building, so it's been around for a while. It had no upgrades or anything like that. The wi-fi was awful.

We removed my uncle from Kindred Transitional Care and Rehabilitation after several weeks because of his care. They were very understaffed when it comes to the aides. My uncle is incontinent and they didn't change his diaper in a timely manner. The staff was very friendly and were nice people, but because there's not enough of them, and the poor management of the community, they're ineffective at doing their jobs. However, the therapists were awesome, the PTs and OTs were excellent, and they did great with my uncle. The place was pretty clean, but chaotic due to being understaffed. The food was fairly good.

My cousin stayed at this facility for 6 six weeks. I've visit him numerous of times and watched him from beginning to end. The nurses were very helpful and concern of his needs and made sure they were met in a professional manner. The nurses learned all of our names within a week. They were constantly assisting him getting him stronger and stronger. If it wasn't for those people my cousin would not have gotten his strength back as quick as he did.