I have a family member there and that person suffered a broken bone within 4 weeks of being there and as I spoke to other people that is quiet common. The staff does not check on a patients needs unless called.Minimum attention there

Heritage House may not be as poorly administrated as some nursing homes; but it is poorly operated. My family member who has been a resident for less than a year has sustained more than three major injuries ranging from cracked rib to broken limbs. When the incidents were “supposedly” investigated; the findings which were given by Joyce, administrator were: “We are not sure what events led to your family member’s fall; however, no employee is at fault.” In addition, the staff/patient resident is NEVER correct; as a caring individual, I am better qualified than “most” CNA’s on staff; the staff turnover is unbelievable!!! The lesser evil is still EVIL! Please do research before placing your family member at Heritage House or any other nursing home facility.