Very neglectful facility. They did not help our 84 year old loved one eat after a stroke, nor provide her with fluids. She was dehydrated after 3 days and had to be transported to the hospital. They neglected to place a sign on the door that she required thickener in her fluids to keep from choking or aspirating and did not rinse or even wash her mouth out after she attempted to try and feed herself. Trying to reach someone on staff and get answers as to why she was not answering her phone was almost impossible. They have no phone resin on duty and you continue to get a message on the main line that they are closed. She was not bathed, hands or face even washed off and teeth not provided with anything to brush her teeth. She went in for rehab therapy and came out worse than when she arrived.

My mom is at Desoto Healthcare Center. They're very good and help my mom with everything because she had a stroke July 1st which affected her right side and she is not able to do anything. My mom is in rehab, and they're really working with her. They keep me well informed about her care and her medications.

The ladies and gentlemen at this facility are very kind and gentle and very attentive with my father. They are very responsive to any questions regarding my fathers health. I love the staff. The facility is clean. I only have one complaint and that is that the administrative staff is not responsive at all. They do not return calls and do not seem to have any sense of urgency in helping me to resolve issues that I have. Very disappointing.

Very disappointed in the REHAB side of this facility. They are NOT equipped for handling someone with medical issues as well as needing rehab. LOTS of EXCUSES. Our loved one ALMOST died on the REHAB floor because they chose NOT to follow drs orders from the hospital. I WOULD NOT RECOMMEND FOR REHAB and/or SKILLED NURSING>