The people at Twin Oaks at Heritage Pointe were very nice, very warm, and friendly. It's run as a family facility. It's very nice and everybody pays the same amount. It has two floors and mom would have been on the top floor, so that would have been an issue for her. However, they had the most awesome setup there. The layout was set up in pods where they have one living room and dining room, a gathering/great room in the middle, and all the resident's rooms were off of that. They each had a little sun porch or deck or something where they could go outside. They had game tables in the middle (in their great room area). I saw some women playing cards, and they all seemed to enjoy themselves. They were just a little pricey and their food was not restaurant-style. Whatever they're serving today, that is what they're having and I did not like that. They raved that they have a chef, but they don't kind of accommodate you. So, I wasn't impressed with their dining experience situation.