Meramec Bluffs
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- 1 Meramec Bluffs Drive, Ballwin, MO 63021
- Updated soon
- 3.7 ( 5 reviews )
- Assisted Living, Independent Living, Nursing Homes, and Continuing Care Communities
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Reviews
3.7
( 5 Reviews )
Kiddos02
July 01, 2021
Someone in my family is currently at this facility. When I call, the staff does not answer and they do not return calls. I have been calling for five days to try and get them to address my concerns: clean the room, physical therapy answering the call light, and wound care. The nurses are wonderful but the management and aids lack empathy and compassion. For the first three days, my loved one was there the call button did not work and they didn't address it. They claim not to have the correct ointment and wrapping to do wound care after our family had to explain to them how to do it. It has not been a pleasant experience for the outside family at this point.
daughterA
November 29, 2019
The physical therapy here is the only positive part of having a loved one at this place. The nursing staff is not good. There were only a few staff members that even cared about doing a good job. I witnessed a staff member telling my parents roommate “why do you have to keep going to the bathroom so much, I don’t have time for this”. There were at least 3 medication errors that I caught durning my parents stay. The care level is just not good stay away.
shercon4
July 30, 2018
Father was in rehab there. Very poor contact with family members. He was in there for 2 weeks with no one talking to us about how he was doing. Fell 4 times while there. Took at least 20 minutes or sometimes never for them to come after pushing nurse button. Finally had a meeting that we asked for and they told us he needed to go to skilled nursing and gave us one week. No help finding a place for him to go and my 85 year old mother had to end up taking him back home. VERY few friendly nurses. I would NOT recommend anyone to go here. Yes the place was nice to look at, but that was where is stopped. Care was not good.
Kylemom
April 19, 2017
REACH Rehab facility, looks and shows great, clean. But the care stops there, the staff not friendly or helpful. When my 94 year old grandmother pushed her help button it would take 30 plus minutes to get someone to respond, finally would take her to bathroom where they would leave her there for periods of time before coming back. Left there at 3am, she had to make her way back to bed herself. When medicine was being dispensed, nurse could not say what it was, she would have to check her records, asked her to do that, she was offended and did not return with any answers. Asked for print out of what she was receiving daily for meds, was not provided one till 3rd request, and then it only showed what medicines she could be taking, several listed 'as needed." Does that mean she took it today or not? Family never got to speak to actual dr even after requests were made. Requests also made to have nurse practitioner go through her records with us at final discharge consult, she did not show for meeting, or at final day of discharge. PT and OT personnel were very good, nice, helpful and friendly.
DebbieSCZPU
May 10, 2016
My mom stayed at the Lutheran Senior Services (Meramec Bluffs) REACH program, and then she came home with us. It is a rehab and short-stay for disability and a very nice place to stay. They give you occupational and physical therapy. There are courtyards and a veranda, a computer room, two separate TV rooms, and a dining room. They can serve you in your room or you can eat in the dining room. There is a chapel that services all religions and tons of activities for assisted living as well as retirement people and independent living. The food is fine. If there is something that you don’t want that they’re fixing that day, you can have a second menu that comes from the retirement center, and you can order from that. They give you plenty, and my mom couldn’t eat it all. My mom was there for rehab, but they were caring for her wound because she had a wound VAC. The nurses were fantastic. They were a little short-staffed, but they were having a job fair.
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