Always under staffed and residents wait hour or more for help can't find staff when you need them Food is terrible Always cold housekeeping is almost None existing

My dad has been living in Copper Rock Village for little over a year now. He loves it there. He has a little red scooter that he can run around in to visit people and just do whatever he wants. It's such a lovely place. They fix their meals. They have a barber. They have a doctor on site all the time. He gets his meds, and they have little rooms if your family wants to eat a special dinner. They have little community centers in the middle of each hall that has a fireplace and big screen TV, where they can sit out and visit. They have a church too. It is top of the line. The staff has always been ever so helpful to us. They just never acted aggravated or anything when we've called or had issues with his phone. They would go down and try to fix it, and that was COVID time when they weren't letting anyone in. They were awesome during the COVID thing. They were on top of it. The social worker was busy, but she always gets back to you if you can't talk to her right at that moment. Dad also loves the food. They have a cafeteria and a little place on each wing where you can order a burger or a snack. The atmosphere feels very good. The place is nice. The rooms are clean, and the residents are all very friendly. They have a lot of fun activities to do, and they even have their own therapy room.

Copper Rock Village was very nice and new. I didn't get to see too much because of restrictions, but from what I saw, it's a very beautiful place. It's just a year old, so it's really nice. The people were fantastic. They bent over backwards to help. That would be my next place if my sister-in-law didn't work out where she's at. I've just seen pictures of the rooms, and they seemed real nice and comfortable. It was excellent, very well maintained, and really nice looking. The staff was very alert. The grounds looked really nice.